topic Re: Have a new phone number and wish to add it to my account. in EE app and website

Have a new phone number and wish to add it to my account.

mickjoy — Tue, 19 Jul 2022 13:13:54 GMT

Have bought a new mobile Wi-Fi mini that has a different phone number to my previous Wi-Fi device. Can I add and manage this to my account so I can see what my usage is on both phone numbers?

Re: Have a new phone number and wish to add it to my account.

XRaySpeX — Tue, 19 Jul 2022 13:37:25 GMT

@mickjoy : Is it on contract or PAYG?

Re: Have a new phone number and wish to add it to my account.

mickjoy — Tue, 19 Jul 2022 13:40:14 GMT

Device bought from Argos and included is a pay as you go top up card.

Re: Have a new phone number and wish to add it to my account.

Leanne_T — Tue, 19 Jul 2022 14:16:46 GMT

Hi @mickjoy

Thanks for posting.

If both accounts are pay as you go, you can add this to your My EE if you select Menu > Account Settings you will have the option to add the number 🙂

Leanne.

Re: Have a new phone number and wish to add it to my account.

mickjoy — Tue, 19 Jul 2022 14:49:40 GMT

Thank you, brilliant but how and where are the two numbers, on the same account to be managed.

Re: Have a new phone number and wish to add it to my account.

XRaySpeX — Tue, 19 Jul 2022 15:06:43 GMT

In your online MyEE's Menu, you will see a "v Switch a/c's" drop-down. Open it up & there will be your 2 a/c's corresponding to your 2 nos. You can then switch between them & manage each 1 separately.

Re: Have a new phone number and wish to add it to my account.

mickjoy — Tue, 19 Jul 2022 15:16:10 GMT

Can’t thank you all enough, now all setup.

Re: Have a new phone number and wish to add it to my account.

Leanne_T — Tue, 19 Jul 2022 16:17:20 GMT

Great news @mickjoy

Thanks for helping @XRaySpeX 🙂

Leanne.

Re: Have a new phone number and wish to add it to my account.

XRaySpeX — Tue, 19 Jul 2022 16:19:27 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.