topic Re: EE app not working in EE app and website

EE app not working

Afnan92 — Sat, 16 Jul 2022 10:22:19 GMT

I am trying to open the EE app since I bought my SIM card but it says 'we're having difficulty right now.'

I uninstalled and reinstalled over 10 times over different days but it just doesn't seem to work.

Re: EE app not working

Chris_B — Sat, 16 Jul 2022 11:28:17 GMT

@Afnan92 What device is it ?

Re: EE app not working

Schockwave — Sat, 16 Jul 2022 11:36:51 GMT

@Afnan92 , have just checked, My EE App is working, worth trying again now and see if it is working for you, could be down to maintenance, it should say so though. Might be worth speaking to customer service about this. Have you been able to log into your account via the web?

Re: EE app not working

Afnan92 — Sun, 17 Jul 2022 20:36:22 GMT

Its samsung galaxy

Re: EE app not working

Afnan92 — Sun, 17 Jul 2022 20:37:35 GMT

Yea it logs in normally through the web, however app is not working for almost 2 weeks now

I checked now again and it still havent worked

Re: EE app not working

Schockwave — Sun, 17 Jul 2022 20:49:38 GMT

@Afnan92, I would suggest ringing customer service, they should be able to reset it and you will be able to register with the app again.

Re: EE app not working

Fuchoff — Tue, 30 May 2023 20:54:36 GMT

Shame they dont operate a longer working day to take calls later in the evening when you find such as 'You cant use your app'

Finding ee is **bleep**ing me off. Also bad reception or cant get the internet.

Re: EE app not working

Chris_B — Wed, 31 May 2023 05:32:26 GMT

@Fuchoff So 9pm isn’t late enough.

Re: EE app not working

Fuchoff — Wed, 31 May 2023 05:50:26 GMT

I would have expected a small shift to take calls later at night as some of us work anywhere upto 15 hours a day. A big company like ee could afford,im sure,to employ a skeleton crew to help CUSTOMERS who find a issue. Unfortunately these issues can arise at anytime,understood. But i had no way with no app or support until i found the community to resolve the matter.

Now knowing this community group,i am pleased to say all is good. Well done Community!

Re: EE app not working

Leanne_T — Wed, 31 May 2023 06:45:56 GMT

Hi @Fuchoff

Thanks for coming here.

Sorry we only offer 24 hour support for reporting a device or SIM as lost or stolen.

Happy to hear you have found the community helpful and resolved your issue.

Come back anytime.

Leanne 🙂