topic Re: Live chat in EE app and website

Live chat

Profile closed — Tue, 12 Jul 2022 23:01:01 GMT

Suggestion live chat should be available 24/7 to help Customers

Sarah299 — Tue, 12 Jul 2022 23:53:46 GMT

When Iv been cut off and paid the bill I want to be turned stright on

Christopher_G — Wed, 13 Jul 2022 08:22:29 GMT

Thanks for the suggestion, @Profile closed.

@Sarah299 - We connect your services as soon as we can after receiving payment. It can take up to 24 hours, but it's usually much quicker.

Chris

Durgathinee — Mon, 26 Sep 2022 22:30:25 GMT

Hello. I’ve made a payment today yet my account is suspended. Can you please reactivate my account?

Jon_K — Tue, 27 Sep 2022 06:57:40 GMT

Welcome to the community.

When did you make this payment? It can take up to 24 hours for a change to be reflected on your account.

Can you try restarting your phone?

Jon