topic Can no longer share data or find 'Family Usage'. in EE app and website

Can no longer share data or find 'Family Usage'.

PaulCat — Mon, 11 Jul 2022 15:37:54 GMT

I have a family account with three numbers/phones and have regularly shared data, until now. When logging in to my account there is no longer an option to do this?

Has it been moved? Or has it been discontinued? If so when and why? This is a major feature for me and if no longer available will mean moving my account to another provider.

Re: Can no longer share data or find 'Family Usage'.

Schockwave — Mon, 11 Jul 2022 16:22:22 GMT

@PaulCat , where are you looking? If you are using the app, have you clicked on the three lines at the top? You should then see family usage, and you should then be able to gift data.

Re: Can no longer share data or find 'Family Usage'.

Clairegh — Mon, 11 Jul 2022 21:23:32 GMT

I have this too.

My app just says it’s being worked on and the only thing it will allow me to do is access this forum.

This is terrible, my two kids need their phones for safety reasons when they’re out and about and will run out of data.

Re: Can no longer share data or find 'Family Usage'.

Wboro_RH — Mon, 11 Jul 2022 21:34:14 GMT

I’m also experiencing the same issue with data sharing. App not available and unable to share via website. Also no idea how long app going to be unavailable. Not a great service!

Re: Can no longer share data or find 'Family Usage'.

Asmara2 — Mon, 11 Jul 2022 21:40:24 GMT

They cannot remove any thing if the contact is live. Once current contact is over things can change. Therefore they have to abide by the terms and conditions. If not they should give compensation to customers.

Re: Can no longer share data or find 'Family Usage'.

Christopher_G — Tue, 12 Jul 2022 07:06:29 GMT

Good Morning.

Could you all try deleting and re-downloading the app please? Let me know if it is showing then.

Chris

Re: Can no longer share data or find 'Family Usage'.

Wboro_RH — Tue, 12 Jul 2022 07:55:36 GMT

app working this morning

Re: Can no longer share data or find 'Family Usage'.

Christopher_G — Tue, 12 Jul 2022 07:57:11 GMT

Thanks @Wboro_RH.

Sorry for any inconvenience caused by the maintenance works.

Chris

Re: Can no longer share data or find 'Family Usage'.

Mrp4 — Tue, 02 Aug 2022 18:49:26 GMT

I can't share data from my EE online account. it used to do it automatically but for some reason has just stopped doing this. really annoying as i cannot do it manually either. the app is just the same, not working. what is going on?

Re: Can no longer share data or find 'Family Usage'.

James_B — Wed, 03 Aug 2022 07:11:47 GMT

Hi @Mrp4,

Welcome to the EE Community. 🙂

What happens when you try to send a data gift?

James

Re: Can no longer share data or find 'Family Usage'.

Neff40 — Fri, 26 Aug 2022 08:37:19 GMT

data gifting
homepage select mobile plan , scroll down and select data gifting
take care