topic Adding New Pay Monthly Service to EE online account in EE app and website

Adding New Pay Monthly Service to EE online account

tri82 — Tue, 05 Jul 2022 13:13:27 GMT

I have just received my shiny new EE pay monthly sim however the service it is connected to is not appearing in my EE app. I can only see an old pay-as-you-go service.

Any suggestions?

Re: Adding New Pay Monthly Service to EE online account

Chris_B — Tue, 05 Jul 2022 13:31:38 GMT

@tri82 Did you keep your old PAYG number? If you didn’t then you need to setup a new account as it’s a different number so different account.

Re: Adding New Pay Monthly Service to EE online account

Leanne_T — Tue, 05 Jul 2022 13:39:06 GMT

Hi @tri82

Thanks for coming here 🙂

If you are using the same number or email address linked to an old account, please call us on 150 and the team can get this removed for you 🙂

Leanne.