topic Re: Its showing Account closed why in EE app and website

Its showing Account closed why

Jahnwi26 — Sun, 03 Jul 2022 20:23:30 GMT

Hi There,

When I am accessing my EE account its showing its closed. I am a pay monthly customer regularly paying the bills including the latest one paid on 20th june by Direct Debit,

I had also called the Customer Service on 25th June 2022 and informed that I am going to Geneva for Summer school and asked about roaming services. I was informed that Roaming is free in my case as its an old connection.

As my roaming was not working, I went for checking it my app, its showing the account is closed. Its very strange. Kindly look into the matter and resolve it at earliest.

regards,

Jahnwi Majumdar

Re: Its showing Account closed why

Schockwave — Sun, 03 Jul 2022 21:47:35 GMT

Hello @Jahnwi26 ,

This is not customer service, but a public forum with no access to your account, so you would have to contact customer service. There is a free number you can find by clicking on the contact EE at the top of this page using Skype.

Hope you manage to see the sites in Geneva, lovely town and country, I lived there..Have you not been able to make or receive calls or text.

Are you still in the UK, if so are you able to call using 150 and speak to customer service?

Re: Its showing Account closed why

Jahnwi26 — Mon, 04 Jul 2022 09:19:23 GMT

Hello

I am not living here, I am in Geneva for 2 weeks and I have not had any
service or data. It seems that my number has been disconnected but I did
not make this request. Apparently, on the 26th of June my account was asked
to be disconnected but I was stuck in Amsterdam so I didn't make this
request. What would you suggest I do?

Thanks
xxxxxxi xxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Its showing Account closed why

Leanne_T — Mon, 04 Jul 2022 09:32:01 GMT

Hi @Jahnwi26

Thanks for coming back to us.

This is going to need looked into for you, please give us a call from any other phone on +44 7953966250 and our customer care team will get this looked into for you.

Leanne.