topic Re: PDF download in EE app and website

PDF download

Tommy2phones — Sun, 03 Jul 2022 13:19:12 GMT

I received a text telling me that my latest bill is available. On checking, I can see the bill, but there is no option to download a .pdf of it.

Is there a problem at the EE end? If I cannot download .pdf files from you, then I need to have a paper copy sent to my home address please.

Re: PDF download

Jon_K — Sun, 03 Jul 2022 14:43:13 GMT

Hi @Tommy2phones.

You should be able to download a PDF of your bill.

Have a look at out Monthly Bills Help Page for more information.

Jon

Re: PDF download

Tommy2phones — Sun, 03 Jul 2022 17:25:23 GMT

Hi Jon, I would have expected a button or link to allow me to do this, but there is no option available. This is why I think that there may be a bug at the EE end.

Re: PDF download

Jon_K — Mon, 04 Jul 2022 07:36:56 GMT

Thanks @Tommy2phones.

I've just checked mine and I'm able to download a bill, so this may be account specific.

I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

Re: PDF download

Tommy2phones — Mon, 04 Jul 2022 09:05:30 GMT

Thanks Jon, I'll do that.

Re: PDF download

Tommy2phones — Mon, 04 Jul 2022 09:08:29 GMT

UPDATE: The link is available this morning!

Re: PDF download

Jon_K — Mon, 04 Jul 2022 11:15:24 GMT

That's great, thanks for letting us know, @Tommy2phones.

Re: PDF download

Silvie10 — Wed, 14 Sep 2022 12:15:52 GMT

Re: PDF download

James_B — Wed, 14 Sep 2022 12:49:24 GMT

Hi @Silvie,

Welcome to the EE Community. 🙂

How can we help today?

James