topic Re: Data retention in EE app and website

Data retention

Lj37 — Fri, 01 Jul 2022 19:02:07 GMT

How long do EE records go back and what happened to data from orange and T-Mobile?

id like to know how long I’ve had my mobile number and how far back my information goes but I don’t want a copy of it.

thanks

Re: Data retention

XRaySpeX — Fri, 01 Jul 2022 19:36:32 GMT

@Lj37 : You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. It normally takes up to a month but could take up to 3 months. This could tell you what you are looking for but will be a copy of all personal info. EE do hold on you.

Alternatively you could look at your bank statement to see how long you have been paying EE/Orange/T-M for your mobile contract.

Re: Data retention

Chris_B — Fri, 01 Jul 2022 19:46:13 GMT

@Lj37 Or you could just call customer services and ask.

Re: Data retention

Lj37 — Fri, 01 Jul 2022 20:07:01 GMT

Thank you, this is brilliant, it gives me an option to ask specific information! Thanks again

Re: Data retention

Lj37 — Fri, 01 Jul 2022 20:07:20 GMT

They didn’t know when I tried.

Re: Data retention

Chris_B — Fri, 01 Jul 2022 21:23:35 GMT

@Lj37 Really? I was told when I joined EE/Orange but I have had the same number in all that time.

Re: Data retention

Lj37 — Fri, 01 Jul 2022 21:57:20 GMT

@Chris_B @I think I have had another number some years ago, but I don’t know if that was with EE or Orange and I have no idea whether data from being an orange customer is still held and by who and where. Customer services told me 6years for billing but couldn’t tell me about my other info/old contracts etc.

Re: Data retention

XRaySpeX — Fri, 01 Jul 2022 22:26:36 GMT

@Lj37 wrote:

I have no idea whether data from being an orange customer is still held and by who and where.

It can only be by EE on EE systems as they are wholly owned subsidiaries/brand names of EE.