topic Re: Login Error in EE app and website

Login Error

Harriet24 — Thu, 23 Jun 2022 12:31:37 GMT

I'm a complete newbie having got my new SIM for my SIM only contract yesterday.

I registered yesterday evening but am unable to login via app or website. I just get login error and yet if I click on register in top right I can then see my details and number but when I press manage I'm taken back to the error login screen.

Any help?

Re: Login Error

Christopher_G — Thu, 23 Jun 2022 14:30:53 GMT

Hi @Harriet24

Welcome to the community.

Could you try registering on a different device or browser please and let me know if it's any different?

Thanks

Chris

Re: Login Error

Harriet24 — Thu, 23 Jun 2022 20:31:36 GMT

Hi

Have tried to log in on my dad's laptop but get exactly the same thing.

Regards
Harriet24
Sent from my Pixel 6 Pro

Re: Login Error

James_B — Fri, 24 Jun 2022 07:43:24 GMT

Hi @Harriet24,

Which error message do you see?

James

Re: Login Error

Harriet24 — Fri, 24 Jun 2022 10:21:36 GMT

Hi,

I'm getting
LOGIN ERROR

We're working on fixing this page. In the meantime, find help at
ee.co.uk/help <>

Re: Login Error

James_B — Fri, 24 Jun 2022 11:05:29 GMT

Hi @Harriet24,

Is your new EE SIM active and in use?

James

Re: Login Error

Harriet24 — Fri, 24 Jun 2022 11:49:36 GMT

Yes, all fine.

Re: Login Error

James_B — Fri, 24 Jun 2022 11:56:48 GMT

Hi @Harriet24,

Please get in touch with Technical Support so a member of the team can look into this issue for you.

They'll be happy to help. 🙂

James