topic Re: Says I can upgrade on my phone but not on my account holders phone in EE app and website

Says I can upgrade on my phone but not on my account holders phone

CatsAnarchy — Sat, 18 Jun 2022 15:52:23 GMT

So i went to check my data, and it says I can upgrade and to contact the account holder. But on the account holder’s phone it says that I can’t upgrade yet. Can anyone help?

View from my phone

View from the account holders

Re: Says I can upgrade on my phone but not on my account holders phone

Leanne_T — Sat, 18 Jun 2022 16:32:00 GMT

Hi @CatsAnarchy

Thanks for coming here 🙂

When the account holder logged in, did they switch to your number in the menu?

Can you text UP to 150 from your phone and let me know the reply?

Leanne.

Re: Says I can upgrade on my phone but not on my account holders phone

CatsAnarchy — Sat, 18 Jun 2022 21:42:36 GMT

So I texted up to 150 and my next upgrade is due 18 November 2022 but I didn’t know why it said I could upgrade on the site, possibly a bug?

Sent from my iPhone

Re: Says I can upgrade on my phone but not on my account holders phone

Leanne_T — Sun, 19 Jun 2022 06:50:09 GMT

Hi @CatsAnarchy

This could be showing as an upgrade is an option but would have an early upgrade fee.

If the account holder calls us on 150, the team will get this looked into further 🙂

Thanks.

Leanne.