topic Positive feedback in EE app and website

Positive feedback

Annieseed — Fri, 17 Jun 2022 11:02:28 GMT

I want to commend "Nick" in EE's billing department. I spoke to him on 16 June as I had been given conflicting and confusing advice by BT and accurate but incomplete advice by an earlier conversation with EE. I had various issues relating to a switch from BT to EE. Nick was not only able to advise me 100% accurately, but he stayed with me and talked me through the steps I needed to take, very patiently, and even phoned me back to check I had managed successfully. I would hope that my appreciation can be fed back to him and also noted by his line manager

Re: Positive feedback

Leanne_T — Fri, 17 Jun 2022 12:27:32 GMT

Hi @Annieseed

Thanks for coming to the community to leave this lovely feedback for Nick.

I would like to make sure this gets to Nick and his manager, so they are aware of how amazing Nick has been and making sure everything was sorted for you, as I am sure this will make his day!

I have sent you a private message for some extra details 🙂

Hope to hear back from you soon.

Leanne.