topic Re: LIVE CHAT in EE app and website

LIVE CHAT

Mckenzee-005 — Thu, 16 Jun 2022 10:02:16 GMT

Ok, I'm new here so, I hope this lands where it's supposed to coz I'm flying by the seat of my pants!.

I am trying to get in touch with Live Chat since yesterday n it's not appearing on the website, I spoke to them 3-4 days ago on Live Chat, cannot understand where they've gone!.

If there's no one to operate Live Chat does it just not appear ?

Thank you 🙂

Re: LIVE CHAT

Jon_K — Thu, 16 Jun 2022 12:11:46 GMT

Hi @Mckenzee-005.

Welcome to the community.

Are you trying to get in touch through our Contact Us Page?

Can you try using another browser to see if this helps?

Jon

Re: LIVE CHAT

XRaySpeX — Thu, 16 Jun 2022 13:15:24 GMT

There is no Live Chat for BB.

Re: LIVE CHAT

Kada — Thu, 16 Jun 2022 13:59:28 GMT

I lost my phone number, can I get it back?

I lost my phone number, can I get it back?

Re: LIVE CHAT

Jon_K — Thu, 16 Jun 2022 14:33:06 GMT

Hi @Kada.

Welcome to the community.

How did you lose your number?

Jon

Re: LIVE CHAT

Kada — Thu, 16 Jun 2022 22:23:36 GMT

I take it off from my phone after I forgot where I put SIM card

Re: LIVE CHAT

James_B — Fri, 17 Jun 2022 06:51:34 GMT

Hi @Kada,

Our Customer Care Team will be happy to organise a replacement SIM card if you get in touch.

James