topic Re: Unable to purchase SIM only due to bugged credit check in EE app and website

Unable to purchase SIM only due to bugged credit check

Dk92 — Wed, 15 Jun 2022 20:00:39 GMT

Hi all,

So I've been attempting to purchase a SIM only contract via the web store, but everytime I reach the credit check and put in any dates for date of employment/date joined bank/date moved in it will tell me my dates need to be after my birth date.

It doesn't matter if I put in 1940 (this is a given) or 2022, it will tell me all dates need to be after my birth date, leaving me unable to continue. It also doesn't matter what device/browser/deal I try this with, it's the same outcome.

If anyone could help here that would be grand.

Re: Unable to purchase SIM only due to bugged credit check

Jon_K — Thu, 16 Jun 2022 07:04:29 GMT

Hi @Dk92.

Welcome to the community.

I'm sorry to hear this is happening, I've not heard of this happening before.

I'd recommend giving our Sales Team a call so they can manually complete a credit check for you so this doesn't happen again.

You should then be able to upgrade online moving forward once you're already with EE.

Jon

Re: Unable to purchase SIM only due to bugged credit check

jimtak329 — Tue, 13 Dec 2022 10:15:10 GMT

I experienced the same on web. annoying!

Re: Unable to purchase SIM only due to bugged credit check

Leanne_T — Tue, 13 Dec 2022 12:46:16 GMT

Hi @jimtak329

Thanks for coming here.

Have you tried another browser?

Are you a new EE customer?

Leanne 🙂

Re: Unable to purchase SIM only due to bugged credit check

jimtak329 — Tue, 13 Dec 2022 13:37:11 GMT

Yes, I am new EE customer. I had tried Chrome, Edge on PC, chrome, Safari in Mac.

All of them are experienced the same thing. Kept asking me enter the date after my birth date

Re: Unable to purchase SIM only due to bugged credit check

Leanne_T — Tue, 13 Dec 2022 14:03:28 GMT

Can you try completing this section before your date of birth, does this work for you? @jimtak329

Leanne.

Re: Unable to purchase SIM only due to bugged credit check

jimtak329 — Tue, 13 Dec 2022 14:48:42 GMT

the form cannot let me go to 'Next' if I do not fill in my birthday from the 1st page of 'About you'

Re: Unable to purchase SIM only due to bugged credit check

Leanne_T — Tue, 13 Dec 2022 15:26:22 GMT

Thanks @jimtak329

Does this happen with any other SIM plans?

Leanne.

Re: Unable to purchase SIM only due to bugged credit check

jimtak329 — Tue, 13 Dec 2022 16:33:16 GMT

Yes, I tried to choose 100gb data plan, 200 gb plan. All is the same

Re: Unable to purchase SIM only due to bugged credit check

Christopher_G — Tue, 13 Dec 2022 18:15:42 GMT

OK thanks @jimtak329

I'm not sure why it's doing that for you. I suggest either giving us a call on 0800 956 6000 or popping into your nearest EE store so that we can look into this.

Chris

Re: Unable to purchase SIM only due to bugged credit check

failsafe — Tue, 05 Dec 2023 14:45:03 GMT

@Christopher_G @Jon_K I am having similar issue where I am trying to by a 24month sim only plan but cannot get past the credit check due to "Must be after your date of birth" message on my job start date.
It seems like your website is broken as googling the issue suggests that it is a recurring theme. Please are you able to help?

Re: Unable to purchase SIM only due to bugged credit check

James_B — Tue, 05 Dec 2023 15:59:10 GMT

Hi @failsafe,

Welcome to the EE Community. 🙂

I'm sorry to hear you having problems completing your order.

Please could you try a different web browser and let us know if that resolves the issue?

James

Re: Unable to purchase SIM only due to bugged credit check

failsafe — Tue, 05 Dec 2023 16:59:59 GMT

I have tried Firefox as well as Chrome but no joy

Re: Unable to purchase SIM only due to bugged credit check

Christopher_G — Tue, 05 Dec 2023 18:33:31 GMT

Sorry about that, @failsafe

Since you're having the same problem on more than one device/browser, it may be worth giving us a call or popping into your nearest EE Store to see if they can put it through for you.

Contact EE

Chris

Re: Unable to purchase SIM only due to bugged credit check

STM77 — Sat, 27 Jan 2024 18:02:52 GMT

I have the same issue. Can't get past the credit check page. Absolute joke. Guess I'll just go with a different network.

Re: Unable to purchase SIM only due to bugged credit check

STM77 — Sat, 27 Jan 2024 18:14:21 GMT

Have the same issue.

Re: Unable to purchase SIM only due to bugged credit check

Leanne_T — Sun, 28 Jan 2024 07:54:18 GMT

Hi @STM77

Thanks for coming here.

Could you try a different browser, does the same happen?

Leanne 🙂

Re: Unable to purchase SIM only due to bugged credit check

STM77 — Sun, 28 Jan 2024 10:04:26 GMT

Different browsers don't make any difference. I was able to do it on the phone though. The mobile version of the website doesn't have the same issue.

Re: Unable to purchase SIM only due to bugged credit check

Leanne_T — Sun, 28 Jan 2024 10:05:39 GMT

Thanks for letting me know @STM77

Leanne.

Re: Unable to purchase SIM only due to bugged credit check

Dollydazzle — Wed, 07 Aug 2024 16:44:28 GMT

And me also