topic Re: problem upgrading in EE app and website

problem upgrading

seriban — Wed, 15 Jun 2022 22:29:36 GMT

I want to upgrade my phone but the website is saying"we're making some changes" and cannot upgrade

Mustrum — Wed, 15 Jun 2022 22:54:28 GMT

Hi, I am sure if you try again in the morning the site will be available again.

Jon_K — Thu, 16 Jun 2022 07:17:45 GMT

Welcome to the community.

Let us know how you get on this morning 🙂

If you continue to have trouble on the website feel free to come back and make us aware.

Jon

NatalieL — Fri, 04 Nov 2022 16:36:01 GMT

I am trying to upgrade online but I am being told that there are no suitable plans....is there a reason why that might be?

Jon_K — Fri, 04 Nov 2022 18:15:45 GMT

Are you able to try using another browser?

If this still doesn't work, I'd recommend speaking with our Customer care team.

Jon