topic ee Profile still showing my old iPhone in EE app and website

ee Profile still showing my old iPhone

RobGeld — Wed, 15 Jun 2022 09:52:05 GMT

Hi

I recently upgraded to an Apple iPhone 13 but my ee profile is still showing my old Apple iPhone8 as my device under my name on the app I use on my mobile

Re: ee Profile still showing my old iPhone

Leanne_T — Wed, 15 Jun 2022 12:06:33 GMT

Hi @RobGeld

Thanks for coming to the community.

This will update for you in due course if you continue to log into the My EE app on the EE network. Our Mobile Care team have details of which phone you are using, and this won't affect any details within your app.

If you would like this looked into, please give us a call on 150 🙂

Thanks.

Leanne.

Re: ee Profile still showing my old iPhone

timo39 — Sun, 04 Dec 2022 16:48:20 GMT

Keep old number

Re: ee Profile still showing my old iPhone

Chris_B — Sun, 04 Dec 2022 17:07:46 GMT

@timo39 You upgrade and you’ll retain your number. Or are you moving over from a different network? If you are you need to request your pac code from that network and then give that code to EE to migrate your number over to EE.