topic Re: My EE Website blocked in EE app and website

My EE Website blocked

adzcriz — Thu, 09 Jun 2022 10:50:49 GMT

So I was in My Account and clicked banner at the bottom asking "was this page correct" and then the whole EE website blocks me ...

I've cleared cookies and cache.

I can access it from my phone If i switch Wifi off. My Fibre is provided by BT.

Below is what I see

what I see

Re: My EE Website blocked

Leanne_T — Thu, 09 Jun 2022 13:01:03 GMT

Hi @adzcriz

Thanks for coming to the community.

What device are you using to log into your My EE account?

Speak soon 🙂

Leanne.

Re: My EE Website blocked

adzcriz — Thu, 09 Jun 2022 13:08:25 GMT

Windows 11 Computer ..

Re: My EE Website blocked

Leanne_T — Thu, 09 Jun 2022 13:24:05 GMT

Thanks @adzcriz

Can you access your account if you connect to WiFi on your phone?

Have you tried another browser on the computer?

Leanne 🙂

Re: My EE Website blocked

adzcriz — Thu, 09 Jun 2022 13:54:58 GMT

As I stated in my original post, I can access via phone if i switch Wifi off. it seems centred around my home broadband

Re: My EE Website blocked

Leanne_T — Thu, 09 Jun 2022 14:26:15 GMT

Thanks @adzcriz

@XRaySpeX are you aware of any settings that may need changed to allow access to the My EE account via WiFi?

Thanks 🙂

Leanne.

Re: My EE Website blocked

adzcriz — Thu, 09 Jun 2022 14:46:13 GMT

I doubt it is my end, all other sites are fine, I simply clicked on the "Was this useful" banner and got IP blocked by EE website.

Re: My EE Website blocked

XRaySpeX — Thu, 09 Jun 2022 14:55:49 GMT

@Leanne_T : No, using WiFi or Ethernet from a PC to access your online MyEE is exactly the same.

Re: My EE Website blocked

Drew2011 — Thu, 09 Jun 2022 18:33:08 GMT

I am having this same issue but with my mobile data, the whole website seems to block me.

Re: My EE Website blocked

354- — Thu, 09 Jun 2022 19:23:40 GMT

@adzcriz - Was it the "Yes" button on the "Was everything clear on this page?"

Re: My EE Website blocked

adzcriz — Thu, 09 Jun 2022 19:24:57 GMT

yes

Re: My EE Website blocked

354- — Thu, 09 Jun 2022 19:31:12 GMT

In the web browser while on that error message, use the "developer tools", does it show error messages or any other information?

Re: My EE Website blocked

adzcriz — Thu, 09 Jun 2022 19:49:57 GMT

just this in the dialogue box

Re: My EE Website blocked

354- — Fri, 10 Jun 2022 10:14:13 GMT

@adzcriz - Somehow I have managed to do the same thing too, very odd, using latest Chrome, Edge too. This was clicking on the "Yes" button from the "Was everything clear on this page"

odd-edgeodd

Re: My EE Website blocked

354- — Fri, 10 Jun 2022 10:21:01 GMT

Just tested with phone's 4G EE Mobile Broadband connection. Website and login page is working, able to log in. All very odd.

Re: My EE Website blocked

adzcriz — Fri, 10 Jun 2022 10:25:10 GMT

yes, it seems my home internet has been IP blocked but using mobile data is fine. If connected to wifi neither my phone or computer can access it.

Re: My EE Website blocked

354- — Fri, 10 Jun 2022 10:53:59 GMT

It might work after 24 hours.

Re: My EE Website blocked

354- — Sat, 11 Jun 2022 11:51:27 GMT

Also the layout for those (Yes/No) buttons are laid out differently for some reason for each of the dashboards at the bottom "Was everything clear". (PAYG dashboard - legacy packs)

My EE Mobile (No/Yes)

TopUp (No/Yes)

Packs (Yes/No)

Add-ons (Yes/No)

Account settings (No/Yes)

Re: My EE Website blocked

XRaySpeX — Sat, 11 Jun 2022 12:04:06 GMT

My PAYG dashboard (non-legacy packs)> My EE Mobile's No/Yes are unresponsive & does not feedback any URL when you hover your pointer over them.

Re: My EE Website blocked

EMPY — Sun, 12 Jun 2022 15:54:43 GMT

same here

all did was click on yes button for 'was this page clear'

has happened exactly same before also