topic Re: Updating my new address in EE app and website

Updating my new address

Katcan84 — Mon, 06 Jun 2022 09:12:31 GMT

I am trying to update my new address, I have logged onto the website rather than the app and went to check address and and the put in my new address but when it comes to confirming the address it is greyed out, I’ve refreshed the page and re-entered the details but the confirm button is still greyed out. What else can I do?

Re: Updating my new address

Chris_B — Mon, 06 Jun 2022 10:31:28 GMT

@Katcan84 Just to check does your account show you as a user of that account or does it show you as the account holder ?

You need to make sure you have selected that you are the account holder not a user of the account, only the account holder can change the address. You might be the only person to have access to the account but you could still be a user not an account holder.

Re: Updating my new address

Katcan84 — Mon, 06 Jun 2022 10:40:07 GMT

Oh ok. How do I know if I’m an account holder or not?

Re: Updating my new address

Chris_B — Mon, 06 Jun 2022 10:50:07 GMT

@Katcan84 It should say next to your name when you login via the web not the my EE app.