topic Re: EE app in EE app and website

EE app

Metaverse — Fri, 03 Jun 2022 11:55:18 GMT

I found the EE app a useful tool for checking my usage, bills and any incentives available, including, access to my EE up. Recently however the app has stopped logging in and is asking for my credentials. Any ideas for trouble free access again without making a journey to the store?

Thanks,

Barbara

Re: EE app

EssexBoyEE — Fri, 03 Jun 2022 11:58:52 GMT

Upgrade to the lastest App Version.

If that doesnt work, delete the App and Reinstall it again.

Re: EE app

Metaverse — Fri, 03 Jun 2022 12:05:41 GMT

I have the 4.64 version, is there a more recent version?

Thanks.

Re: EE app

EssexBoyEE — Fri, 03 Jun 2022 12:21:27 GMT

Should be good.

Try option 2, delete the App, Reboot Phone, Reinstall App.

Re: EE app

Northerner — Fri, 03 Jun 2022 12:27:46 GMT

Hi @Metaverse

Assuming you're on Android. Go into settings - applications find the app and clear the cache and data.

Then restart the app.

Thanks

Re: EE app

Metaverse — Fri, 03 Jun 2022 12:41:27 GMT

Hi there,

Thanks for your comment. I considered this and tried clearing the cache several times in the past but it had no effect.

Re: EE app

Northerner — Fri, 03 Jun 2022 12:47:41 GMT

Hi @Metaverse

Have you tried password recovery?

Can you log into your online EE account ok?

Thanks

Re: EE app

Metaverse — Fri, 03 Jun 2022 12:57:43 GMT

Hi there,

Thanks. Have tried resetting the network settings to no avail.

Re: EE app

Metaverse — Fri, 03 Jun 2022 13:05:35 GMT

PASSWORD RECOVERY

Hi there,

I believe the point of the app is to take us straight to the account.

Re: EE app

James_B — Sat, 04 Jun 2022 08:17:52 GMT

Have you forgotten your password @Metaverse?

James

Re: EE app

Metaverse — Mon, 06 Jun 2022 19:18:27 GMT

PASSWORD RECOVERY

Thanks for all your responses to this thread.

The quality of the my EE app can be prone to environmental interference. Whether that be from consumer influence or wider government-societal implications is uncertain all the while it is being constantly promoted because of its huge social gratification. Especially using individual sign-in which may also affect some economies.

To answer your point about password recovery, I experienced some stress getting back into the app and tried the various options offered by the community. (I did not want to accrue mass response from far and wide). Having realised my mobile data and I had a little fall-out e few days ago, I did eventually get around to calling the tech team who set me up and running again. But the app still remains temperamental, largely due to incompatibility issues with the Gmail service.

Both resources shouldn't be that challenging. For now I'm keeping an eye on it which should be interesting.

Re: EE app

Christopher_G — Tue, 07 Jun 2022 07:18:26 GMT

Thanks for letting us know, @Metaverse.

Chris