topic Not account holder message in EE app and website

Not account holder message

Jp1232 — Wed, 25 May 2022 10:19:10 GMT

I want to upgrade online as I have a friends and family code but I keep getting a message saying I am not the account holder please help!!!

Christopher_G — Wed, 25 May 2022 12:13:47 GMT

Hi and welcome to the community, @Jp1232

If you're the account holder you should be able to set yourself as the 'bill payer' in the manage numbers section of your My EE account.

Chris

XRaySpeX — Wed, 25 May 2022 14:00:20 GMT

@Christopher_G : I thought with EE the a/c holder isn't necessarily the bill payer. Is that how it is with EE?

Christopher_G — Wed, 25 May 2022 14:14:32 GMT

To get full access to bills and upgrading through EE, you have to have 'Bill payer' selected in your My EE account, @XRaySpeX.

The person's name printed on the bills (account holder) does not have to be the bill payer though, you're right.

Chris