https://community.ee.co.uk/t5/EE-app-and-website/Trying-to-upgrade-but-gets-stuck-and-won-t-load/m-p/1142483#M32840 <P>Hi I've tried to choose multiple different plans but when I click upgrade it will not load past the checkout page. I've tried it on both my phone and laptop on different browsers and on the app. Nothing is working. I don't have the time to speak with an advisor and would prefer to do it online</P> Tue, 24 May 2022 19:59:09 GMT natashadutton_9 2022-05-24T19:59:09Z https://community.ee.co.uk/t5/EE-app-and-website/Trying-to-upgrade-but-gets-stuck-and-won-t-load/m-p/1142483#M32840 <P>Hi I've tried to choose multiple different plans but when I click upgrade it will not load past the checkout page. I've tried it on both my phone and laptop on different browsers and on the app. Nothing is working. I don't have the time to speak with an advisor and would prefer to do it online</P> Tue, 24 May 2022 19:59:09 GMT https://community.ee.co.uk/t5/EE-app-and-website/Trying-to-upgrade-but-gets-stuck-and-won-t-load/m-p/1142483#M32840 natashadutton_9 2022-05-24T19:59:09Z https://community.ee.co.uk/t5/EE-app-and-website/Trying-to-upgrade-but-gets-stuck-and-won-t-load/m-p/1142554#M32842 <P>Welcome to the community, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2260571">@natashadutton_9</a>.</P> <P>&nbsp;</P> <P>Are you trying through broadband or through mobile data? Could you try both?</P> <P>&nbsp;</P> <P>If you're connected using a VPN, please try without that connected too.</P> <P>&nbsp;</P> <P>Let me know how you get on.</P> <P>&nbsp;</P> <P>Chris</P> Wed, 25 May 2022 06:50:03 GMT https://community.ee.co.uk/t5/EE-app-and-website/Trying-to-upgrade-but-gets-stuck-and-won-t-load/m-p/1142554#M32842 Christopher_G 2022-05-25T06:50:03Z