topic Account Settings in EE app and website

Account Settings

HollowayRoad — Tue, 24 May 2022 09:28:51 GMT

Are Menu and Account Settings no longer available? When touching on the 3 horizontal line link on the top left of this site it offers My EE and not Menu or Account Settings anywhere

Re: Account Settings

EssexBoyEE — Tue, 24 May 2022 09:40:02 GMT

Are you Logged In when you try this?

Which Account Setting are you trying to get to.

Re: Account Settings

Chris_B — Tue, 24 May 2022 09:56:59 GMT

@HollowayRoad Click my EE as that’s your account. From there you can access your account information

Re: Account Settings

HollowayRoad — Tue, 24 May 2022 10:07:30 GMT

Hi, yes logged in. On Google it says " Online: You can get a PAC Code from EE by logging in to the My EE website. Once you've logged in, go to Menu > Account settings > "

I can't see Menu or Account Settings so maybe Google has this wrong.

Re: Account Settings

EssexBoyEE — Tue, 24 May 2022 10:16:42 GMT

Are you using a Phone (Model?) Or Laptop/PC

Do you mean PUK or PAC Code you would normally either Call or Text to get your PAC Code if your leaving EE.

Re: Account Settings

Tom20201 — Sat, 20 Aug 2022 08:20:35 GMT

How do I take the parental settings off I’m the account holder it’s under my name and won’t let me change it?

Re: Account Settings

Jon_K — Sat, 20 Aug 2022 10:14:15 GMT

Hi @Tom20201.

Is this a contract or pay as you go line?

What happens when you try to change it?

Jon