topic Re: Adding a child's mobile to my account in EE app and website

Adding a child's mobile to my account

Png — Tue, 19 Apr 2022 09:24:16 GMT

Good morning

I am on a flex plan with EE. I have an online account and also use the app. I've bought a mobile for my 11 year old daughter and set her up on a monthly direct debit also with EE (EE would not allow me to set up a flex plan for her). However I am unable to add her number to my online account to manage her account. Does anyone know whether this is possible? Many thanks in advance. Irene

Re: Adding a child's mobile to my account

XRaySpeX — Tue, 19 Apr 2022 09:28:50 GMT

@Png : You can't add a contract no. to a PAYG MyEE a/c. They don't mix.

Why on earth did CS not allow you to set up a Flex a/c for her? It should be possible.

Re: Adding a child's mobile to my account

Png — Tue, 19 Apr 2022 09:39:35 GMT

Thank you

I don't think they offer flex plans to new customers and have tried a couple of times to get me off mine.

They also advised me that I could manage her account via my own flex account so that's obviously incorrect. Very frustrating. Do you know if I can set up a 2nd online account to manage her number using my email address? I don't want to have to set up a 2nd email address just to manage her account. Thank you

Re: Adding a child's mobile to my account

XRaySpeX — Tue, 19 Apr 2022 10:22:09 GMT

No, you can't have 2 MyEE's with the same email addy. Just get another from Outlook.com or GMail.