topic Re: Order in EE app and website

Order

rtzu22 — Tue, 05 Apr 2022 20:52:29 GMT

Good Evening!

After placing my order I received an email saying - 'Please call us to discuss your order'. It's been three days now I am trying. How can I complete my order? I do not speak English 😞

Re: Order

rtzu22 — Tue, 05 Apr 2022 20:57:17 GMT

Good Evening!

After placing my order I received an email saying - 'Please call us to discuss your order'. How can I complete my order? I do not speak English 😞

Re: Order

rtzu22 — Tue, 05 Apr 2022 20:50:38 GMT

Good Evening!

After placing my order I received an email saying - 'Please call us to discuss your order'. It's been three days now I am trying.How can I complete my order? I do not speak English

Re: Order

Chris_B — Tue, 05 Apr 2022 20:53:08 GMT

@rtzu22 unless you call your order will not proceed.

Re: Order

rtzu22 — Tue, 05 Apr 2022 20:58:01 GMT

I do not speak English 😞

Re: Order

James_B — Wed, 06 Apr 2022 06:23:14 GMT

Hi @rtzu22,

Welcome to the EE Community. 🙂

Do you have a friend or family member who could speak on your behalf after answering your security questions?

James

Re: Order

rtzu22 — Wed, 06 Apr 2022 06:27:29 GMT

Hi

unfortunately not at the moment 😞

Re: Order

Jon_K — Wed, 06 Apr 2022 07:09:41 GMT

Hi @rtzu22.

Unfortunately at this point you would need to speak with someone to progress the order.

Please give us a call as soon as you're able to get someone to help you with this.

Jon

Re: Order

rtzu22 — Wed, 06 Apr 2022 14:32:46 GMT

Hi

All Right!
Then I would like to cancel your order.

Re: Order

Jon_K — Wed, 06 Apr 2022 14:46:13 GMT

Hi @rtzu22.

Have you tried contacting our live chat team on our get in touch page?

They may be able to help you and you could use translate.

Jon

Re: Order

rtzu22 — Wed, 06 Apr 2022 14:50:43 GMT

where can i find live chat?

Re: Order

rtzu22 — Wed, 06 Apr 2022 15:16:33 GMT

All Right!
I can not find it lice chat.
Then I would like to cancel your order.

Re: Order

Katie_B — Wed, 06 Apr 2022 16:39:19 GMT

Hi @rtzu22.

When clicking on the link provided please follow these steps:

Order and delivery > Mobile phone.

You will then see Live Chat and a 'Start Conversation' button.

Katie.