topic Re: Roaming not working in the US in Mobile Services

Roaming not working in the US

AJames2021 — Mon, 29 Nov 2021 03:48:17 GMT

Hi,

Just arrived in the US and my phone is not connecting to any network whatsoever. I'm on a monthly plan and bought the roam abroad pass the day before I left. I assumed that'd be enough to activate the roaming function? Wifi call is also not working currently. Even looked at APN settings and it is set to everywhere for data and MMS. I'm on an Android phone.

Appreciate any help!

Re: Roaming not working in the US

Chris_B — Mon, 29 Nov 2021 07:33:45 GMT

@AJames2021 Purchasing add ons doesn’t enable roaming it’s just an add on. You need to enable this from within your online account. Wi-Fi calling only works within the UK.

Open the my EE app open settings>Roaming and enable both toggles then restart the device.

Re: Roaming not working in the US

AJames2021 — Mon, 29 Nov 2021 17:50:24 GMT

Thanks for the quick reply.

I've done all that (toggled it on and off because it was already enabled), restarted a few times and still no service unfortunately...

Re: Roaming not working in the US

Jon_K — Tue, 30 Nov 2021 07:54:11 GMT

Hi @AJames2021.

So roaming is now active in your My EE Account?

Have you tried manually connecting to a different network?

Jon

Re: Roaming not working in the US

AJames2021 — Tue, 30 Nov 2021 22:35:40 GMT

It is active in my Account. Checked on the app and the web page. Manual search comes up with "no networks detected".

Alex

Re: Roaming not working in the US

bristolian — Tue, 30 Nov 2021 22:41:36 GMT

Are you seeing any networks listed when you do a manual search?

Can you clarify if you're getting an error message just from a network search, or when you manually select a local network.

If roaming is correctly enabled on your SIM, auto network selection should work.

Re: Roaming not working in the US

AJames2021 — Tue, 30 Nov 2021 23:27:11 GMT

I see no networks listed and only get the message "no networks found" when searching for networks.

I guess roaming has not been properly enabled then... But I've checked and double checked the settings. Even gave them to he old "on and off" toggle. Nada.

Re: Roaming not working in the US

James_B — Wed, 01 Dec 2021 07:41:33 GMT

Hi @AJames2021,

It can take up to 24 hours for changes to your roaming settings to take affect. When did you last toggle it on?

James

Re: Roaming not working in the US

bristolian — Wed, 01 Dec 2021 09:42:58 GMT

If your phone doesn't see any networks available when you search, that's not an issue with your roaming settings.

Either your phone has a fault causing lack of coverage, or there isn't any available network where you are.

Re: Roaming not working in the US

AJames2021 — Mon, 06 Dec 2021 00:45:30 GMT

It's now started working about 3 days after the last toggle. Showed networks and automatically chose one. I didn't get any messages from ee about roaming Costs or anything but I assume that's because I'm covered by my roam abroad add on?

Thanks for the help and tips folks!

Re: Roaming not working in the US

James_B — Mon, 06 Dec 2021 07:57:02 GMT

That's great news @AJames2021 🙂

Was it the Roam Further Pass you purchased?

James