topic New Fair Use Policy on Roaming? in Mobile Services

New Fair Use Policy on Roaming?

Loopy65 — Mon, 29 Nov 2021 11:05:02 GMT

Can someone please confirm the amount of data allowed while roaming (either with Pre July monthly phone contract or the Roam Further add on).

I thought I read that it had been redacted to 15GB? So, with an add on I’m basically paying £10 for 15GB and it’s not enabling me to use my existing plan data at all?

It’s all getting a bit confusing! .. Also, is there an add on that will add a lot of GB while roaming? My teen will not manage on these GBs for a weeks or a fortnights holiday!

Thanks!

Re: New Fair Use Policy on Roaming?

Katie_B — Mon, 29 Nov 2021 11:23:43 GMT

Hello @Loopy65.

Thanks for coming to the community.

Are you currently abroad?

If your domestic data allowance is greater than 50GB, a fair usage policy of 50GB whilst roaming in our Europe Zone will apply (i.e. you can use up to 50GB from your allowance while roaming).

From January 2022, you can use your minutes, texts and data allowances in our European roaming zone (see list of destinations) for £2 a day.

If your plan started before 7 July 2021: If you're on a pay monthly plan and your contract started before 7 July 2021, these changes will not affect you.

If you have a plan with Smart Benefits, you can choose Roam Abroad as a Smart Benefit for any month when you’ll be travelling.

If you do not have Smart Benefits our Roam Abroad add-on will include roaming in the EU, which means that using your plan allowance in our European roaming zone will cost the same as it does at home. You can add Roam Abroad as an add-on to your plan at any time for £10 a month and cancel whenever you like.

Katie 🙂

Re: New Fair Use Policy on Roaming?

XRaySpeX — Mon, 29 Nov 2021 16:00:30 GMT

@Katie_B wrote:

If your domestic data allowance is greater than 50GB, a fair usage policy of 50GB whilst roaming in our Europe Zone will apply (i.e. you can use up to 50GB from your allowance while roaming).

The OP hasn't said he will be in the EU.

Has the data FUP for the original 5 Roam Further countries changed/is changing to 15GB pm? If you look at the USA Roaming Page with Roam Abroad you will see:

a fair use policy of 15GB applies.

Whereas if you look at an EU country like Germany Roaming Page you will see:

You can use all your allowances as you would at home, at no extra cost.

Nowt about any data FUP, be it 15GB or 50GB.

Which is it to be?

Re: New Fair Use Policy on Roaming?

Loopy65 — Mon, 29 Nov 2021 19:21:27 GMT

Yes .. it’s confusing .. I understand that if I’m in the EU it’s a 50GB FUP but USA is only 15GB?

It is a ridiculously small amount for a fortnight even for me in the US!

I’m in the UK at present but thinking about times when we get to travel the world again!

Re: New Fair Use Policy on Roaming?

Loopy65 — Tue, 30 Nov 2021 23:17:25 GMT

unfortunately I didn’t get an answer about roaming that’s outside the EU.

I’ve scoured the site and can’t find a specific answer.
I find it wrong that a company clearly has a fair use policy but seems to take care not to let anyone know the details of it!?

I suppose I’ll have to phone but, to be honest, I’m not convinced that’ll help either!

Re: New Fair Use Policy on Roaming?

Christopher_G — Tue, 07 Dec 2021 08:10:37 GMT

Hello @Loopy65

Sorry that it's taken a while to get back to you.

We have had confirmation that the fair usage policy is 50GB for roaming in the EU. This also applies to the Roam Further/Roam Abroad add-on.

Chris

Re: New Fair Use Policy on Roaming?

XRaySpeX — Tue, 07 Dec 2021 12:56:31 GMT

@Christopher_G : Then will you be arranging to correct the USA and other 4 Roam Further countries roaming pages saying that the FUP is 15GB?

Re: New Fair Use Policy on Roaming?

James_B — Tue, 07 Dec 2021 13:43:57 GMT

Hi @XRaySpeX,

Yes, we've asked for the pages to be reviewed and updated.

Thanks

James

Re: New Fair Use Policy on Roaming?

Nathan100 — Sat, 19 Mar 2022 13:33:19 GMT

Hi,

So just to confirm, when I go abroad to the USA in June, with an 100gb plan and a Roam Further add on with my plan, will the fair use policy be 50gb, and therefore Will i be able to use 50gb? We are going for just under 3 weeks, so need all the data I can get. I note the website page for Roaming in the USA still hasn’t been updated.

thanks,

nathan.

Re: New Fair Use Policy on Roaming?

Leanne_T — Sat, 19 Mar 2022 14:21:14 GMT

Hi there @Nathan100

That is correct, you can use 50GB of your data allowance.

Full details can be found in our How do I get the Roam Further Pass?, Help page.

Leanne 🙂

Re: New Fair Use Policy on Roaming?

Loopy65 — Sat, 19 Mar 2022 16:11:27 GMT

In a similar position .. off to France in July and honestly don’t know how 50GB will be enough for a couple of weeks! .. along with most of the operators EE’s FUP isn’t too generous at all. No point in having a plan with lots of data if you can’t actually use it!

Re: New Fair Use Policy on Roaming?

RJB84 — Mon, 17 Apr 2023 20:28:49 GMT

Hi all,

I've just signed up to EE via BT. I'm on the 24month 200Gb for £16.50 per month.

I have a question about roaming in Ireland. Does the fair usage policy (50Gb) apply to roaming in Ireland even though Ireland is not on the list of countries that EE charge for roaming.

Thanks

Re: New Fair Use Policy on Roaming?

XRaySpeX — Mon, 17 Apr 2023 22:12:47 GMT

@RJB84 : The FUP of 50GB applies on contract to all countries when you are roaming.