https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128717#M9216 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20220317-093716.png" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/21444i3D51FC38E3B1F0D7/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20220317-093716.png" alt="Screenshot_20220317-093716.png" /></span></P><P>&nbsp;</P> Thu, 17 Mar 2022 08:38:01 GMT WakasHussain92 2022-03-17T08:38:01Z https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128704#M9214 <P>Hello,</P><P>&nbsp;</P><P>I'm currently in France, I did phone EE twice before going abroad to check if I could use my allowance over there. I was rest assured by both the advisors I could, it will cost £2 per day. However, I now find myself without data (currently using the hotel's wifi).</P><P>&nbsp;</P><P>I did not know about this spend cap. Unfortunately, on texts it says it will only remove on my next billing cycle, I NEED this removing immediately or an alternative option to receive data whilst I'm out and about.</P><P>&nbsp;</P><P>Please can anyone hp, I'm really annoyed the advisors didn't check Taht this would be an issue for me before I travelled. It's causing me hassle not having data to pay for stuff on Google pay or use google maps, abit of a buzzkill whilst on holiday.</P><P>&nbsp;</P><P>Thank you in advance for any help.</P> Thu, 17 Mar 2022 08:12:15 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128704#M9214 WakasHussain92 2022-03-17T08:12:15Z https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128714#M9215 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/829338">@WakasHussain92</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Any increase in your <A href="https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your-usage/how-do-i-set-up-and-manage-spend-cap" target="_blank">spend cap</A> will take affect immediately. It's only decreases that don't take affect until your next bill date.</P> <P>&nbsp;</P> <P>James</P> Thu, 17 Mar 2022 08:32:03 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128714#M9215 James_B 2022-03-17T08:32:03Z https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128717#M9216 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20220317-093716.png" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/21444i3D51FC38E3B1F0D7/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20220317-093716.png" alt="Screenshot_20220317-093716.png" /></span></P><P>&nbsp;</P> Thu, 17 Mar 2022 08:38:01 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128717#M9216 WakasHussain92 2022-03-17T08:38:01Z https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128718#M9217 <P>Can you look into my account? because it hasn't done that, I have restarted my phone and still same issue.</P> Thu, 17 Mar 2022 08:38:52 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128718#M9217 WakasHussain92 2022-03-17T08:38:52Z https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128723#M9218 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/829338">@WakasHussain92</a>,</P> <P>&nbsp;</P> <P>Sorry, we can't access your account via the community. If your spend cap doesn't update soon, please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A>.</P> <P>&nbsp;</P> <P>James</P> Thu, 17 Mar 2022 08:50:14 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128723#M9218 James_B 2022-03-17T08:50:14Z https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128725#M9219 <P>Well I can't phone cause my spend cap is on £0.00. what a load of crap.</P> Thu, 17 Mar 2022 08:56:01 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128725#M9219 WakasHussain92 2022-03-17T08:56:01Z https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128727#M9220 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20220317-100121.png" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/21445i9D50504C3C0E24BE/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_20220317-100121.png" alt="Screenshot_20220317-100121.png" /></span></P><P>Would this work? If I was to add it on.</P> Thu, 17 Mar 2022 09:02:02 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128727#M9220 WakasHussain92 2022-03-17T09:02:02Z https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128737#M9221 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/829338">@WakasHussain92</a>,</P> <P>&nbsp;</P> <P>Sorry, you won't be able to add the Roam Abroad Pass until your spend cap has been updated. Please restart your phone periodically until it updates.</P> <P>&nbsp;</P> <P>James</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 17 Mar 2022 09:36:37 GMT https://community.ee.co.uk/t5/Mobile-Services/Need-my-spend-cap-removed-immediately/m-p/1128737#M9221 James_B 2022-03-17T09:36:37Z