topic Phone Not Connecting to a Network in India in Mobile Services

Phone Not Connecting to a Network in India

ADD68 — Wed, 09 Mar 2022 10:52:13 GMT

I landed in India last night and turned my phone on. It 'searched' for a network but didnt connect. I have tried turning it off an on again and switching airplane mode on and off - each time it searches for a network and then fails to find one..... so i am currently stuck with no working phone. The issue is exacerbated because most wifi networks here (the public ones) send a text message to confirm connection - which clearly dont get through!

Any help urgently and gratefully recieved.

Thanks

Re: Phone Not Connecting to a Network in India

Northerner — Wed, 09 Mar 2022 12:17:54 GMT

Hi @ADD68

Have you activated roaming and international calls?

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

India roaming costs and add-ons can be found here:

https://ee.co.uk/help/help-new/roaming-costs/countries/india

Thanks