topic Re: Calls from my contacts showing No Caller ID?? in Mobile Services

Calls from my contacts showing No Caller ID??

cl881 — Mon, 05 Jul 2021 22:13:47 GMT

Hi there, I called 150 to transfer my 2 mobile numbers (primary + secondary) from Pay Monthly to PAYG, which was successfully executed on the day when my contract ended. However, a day after the transfer, I found that every time someone from my contacts makes a call to my primary phone (iPhone 6s) it would show "No Caller ID". The weird thing is this didn't occur to my secondary (iPhone 7) and none of my contacts had hidden their Caller ID

I tried soft reset, hard reset, toggle "Show My Caller ID" on/off, pull SIM out, reset network settings, PAYG top-up...nothing worked.

Any help appreciated

Regards

Calvin

Re: Calls from my contacts showing No Caller ID??

Jon_K — Tue, 06 Jul 2021 07:26:05 GMT

Hi @cl881.

Welcome to the community.

Did you get a new SIM card when you transferred over, or keep the old one?

Are all of your contacts still saved on your phone?

Jon

Re: Calls from my contacts showing No Caller ID??

cl881 — Tue, 06 Jul 2021 07:50:16 GMT

Hi Jon

Same SIM card and number that I had for years. All contacts are available.

Background: I was initially on EE PAYG, then joined a Pay Monthly plan 18 months ago using same SIM card/number. The pandemic struck, less usage, reverted back to PAYG. Cancellation team said I would keep the same number and SIM.

Re: Calls from my contacts showing No Caller ID??

Jon_K — Tue, 06 Jul 2021 08:32:16 GMT

Thanks @cl881.

Do the contacts show up if they send you a text, or is it still an unknown number?

Does your caller ID show up if you call them?

Jon

Re: Calls from my contacts showing No Caller ID??

cl881 — Tue, 06 Jul 2021 09:02:06 GMT

Hi Jon

Yes my contacts show up when they text. Likewise I text.

Yes my caller ID shows when I call

Regards

Re: Calls from my contacts showing No Caller ID??

Jon_K — Tue, 06 Jul 2021 10:51:15 GMT

Thanks @cl881.

Did you complete a full factory reset of the phone, including erasing everything from it?

Jon

Re: Calls from my contacts showing No Caller ID??

cl881 — Tue, 06 Jul 2021 11:48:24 GMT

Hi Jon

I was keeping that as a last resort...Just backing up my phone, will let you know it succeeds

regards

Re: Calls from my contacts showing No Caller ID??

Jon_K — Tue, 06 Jul 2021 12:08:28 GMT

Thanks, @cl881.

Jon

Re: Calls from my contacts showing No Caller ID??

Chris_B — Tue, 06 Jul 2021 12:23:13 GMT

@cl881 @Jon_K This keeps happening when changing from

a contract to PAYG. There a few posts on here about this.
You need to call customer services and request that they reset your line. You shouldn’t do anything with your device like reset it.

Re: Calls from my contacts showing No Caller ID??

cl881 — Tue, 06 Jul 2021 12:49:26 GMT

Hi Jon,

Just did a full reset and I'm afraid it didn't work. I might have to call 150

Re: Calls from my contacts showing No Caller ID??

cl881 — Tue, 06 Jul 2021 12:52:22 GMT

Hi Chris,

I think I recall this happening when my contract started, but somehow it fixed itself within a day. Will give them a call when possible.

Regards

Re: Calls from my contacts showing No Caller ID??

Jon_K — Tue, 06 Jul 2021 13:29:39 GMT

Thanks for trying, @cl881.

Let us know how you get on after speaking with our Customer Care team.

Jon

Re: Calls from my contacts showing No Caller ID??

cl881 — Tue, 06 Jul 2021 14:33:36 GMT

Hi Jon

After calling customer support, the technical team has reset my network settings and I can confirm caller ID is now showing. As Chris said, a number of people had the same issue. It's random and can only be fixed by the technical team.

Thank you and Chris for the help given, really appreciate it.

Regards

Re: Calls from my contacts showing No Caller ID??

Chris_B — Tue, 06 Jul 2021 14:40:14 GMT

@cl881 Happy to help. I think your about the 4 person to have this happened to them.

Re: Calls from my contacts showing No Caller ID??

cl881 — Tue, 06 Jul 2021 14:51:00 GMT

Hi Chris,

Then we were the really unlucky ones🤣

Regards

Re: Calls from my contacts showing No Caller ID??

Dangerdolling — Tue, 28 Dec 2021 12:08:19 GMT

Hello. Had this issue myself. Ee resolved this at their end.

Speaking to tech support, the engineer informed me he disabled inbound calling, then enabled it again. Once I then restarted the mobile I could identify inbound callers once more.

Hope this helps. .