topic Re: Cancel Roaming in Mobile Services

Cancel Roaming

beckytilli — Wed, 06 Apr 2022 10:21:23 GMT

Hi, I added the £10 add on when I visited the States last month, do I have to call to cancel it now I'm back or will it stop after 1 month? EE not very clear.. Thank you.

Re: Cancel Roaming

Northerner — Wed, 06 Apr 2022 11:28:09 GMT

Hi @beckytilli

It should stop automatically when you're back in the UK.

You should also be able to cancel this as on via your EE app.

Thanks

Re: Cancel Roaming

beckytilli — Wed, 06 Apr 2022 12:52:23 GMT

Hi, thanks for replying, do you know where on the App please? I'm struggling to find this?

Thanks.

Re: Cancel Roaming

Schockwave — Wed, 06 Apr 2022 12:55:31 GMT

@beckytilli , it should be under plans and add ons, click on add ons, you should find it there.

Re: Cancel Roaming

XRaySpeX — Wed, 06 Apr 2022 14:26:58 GMT

Text STOP ROAM FURTHER to 150. Until you stop it you will continue to be charged.

Re: Cancel Roaming

PorkieDee — Wed, 03 Aug 2022 22:02:35 GMT

Thank you, I couldn’t find it when looking online but I had the app on my phone and found the add on there

Re: Cancel Roaming

XRaySpeX — Wed, 03 Aug 2022 22:06:58 GMT

@PorkieDee : The modern version is STOP ROAMING PASS to 150.

Re: Cancel Roaming

Minny — Mon, 13 Feb 2023 23:25:57 GMT

This is too late for you - but if anyone else is trying to solve the issue of removing a Roam Abroad Pass - trying to text EE just doesn't seem to work. Not good, as it is so easy to add it on that way, it should be just as easy to remove. However, once I managed to download & log into the App, it was easy to remove the pass in the Add-ons & Extras section. Calling them also works!

Re: Cancel Roaming

Leanne_T — Tue, 14 Feb 2023 07:37:13 GMT

Thanks for sharing what has worked for you to remove the add-on @Minny

Have a lovely day 🙂

Leanne.