topic Roaming App Activation in Mobile Services

Roaming App Activation

GaryB91 — Mon, 30 May 2022 13:49:09 GMT

Does anybody know why roaming won’t activate within the controls settings in the EE app? It says disabled with a Red Cross, when I try It keeps failing and going back to the cross. I have text activated roaming using 150 and also the travel data pass. I am going to Turkey on Sunday and really need access to data when I land (not worried about calls and texts - didn’t activate that)

Re: Roaming App Activation

Northerner — Mon, 30 May 2022 13:56:06 GMT

Hi @GaryB91

It means you need to contact EE CS on 150 and pay a deposit to use the roaming options.

Roaming in Turkey is expensive as it's outside the EU. For add-ons and charges see here:

https://ee.co.uk/help/help-new/roaming-costs/countries/turkey-and-northern-cyprus

Thanks

Re: Roaming App Activation

XRaySpeX — Mon, 30 May 2022 14:53:55 GMT

@GaryB91 : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: Roaming App Activation

GaryB91 — Mon, 30 May 2022 17:24:30 GMT

Thank you. I have decided to go with an e sim option for a data only plan. Didn’t realise how easy it was to do that and keep using the same number.

Thanks