topic Network Connection whilst in Dubai in Mobile Services

Network Connection whilst in Dubai

JamesDean15 — Mon, 30 May 2022 07:44:02 GMT

I’m currently on holiday in Dubai and can’t connect to a local network. This has never happened previously when I’m abroad and I haven’t changed any of my settings.

when logging into my online account and checking my data controls. It states that both Roaming and making calls are blocked and when I try and change the settings to allow them. It get a message saying sorry we haven’t been able to make your changes.

I need someone at EE to update my account, but I can’t call the contact centre to do this as I can’t make any calls!!! I can’t find any web chat service either.

Re: Network Connection whilst in Dubai

Leanne_T — Mon, 30 May 2022 08:11:44 GMT

Hi there @JamesDean15

Thanks for coming here.

If this is showing as blocked, you would need to give us a call from another phone on +44 7953966250 and the team will be happy to help you get this activated.

Thanks.

Leanne

Re: Network Connection whilst in Dubai

JamesDean15 — Mon, 30 May 2022 08:32:25 GMT

I don’t have another phone. Can this not been done via email or web chat?

I’ve not asked for it to be blocked.

Thanks

James

Re: Network Connection whilst in Dubai

Northerner — Mon, 30 May 2022 08:36:02 GMT

Hi @JamesDean15

It means you need to pay a deposit to use EE roaming service.

Thanks

Re: Network Connection whilst in Dubai

Leanne_T — Mon, 30 May 2022 08:53:21 GMT

Hi there @JamesDean15

If you can log into your My EE account online, a chat option will show when an agent is available.

If you are unable to use chat or this is not showing, please use another phone to give our Mobile Care Team a call on +44 7953 966 250, when you can use another phone.

Leanne.

Re: Network Connection whilst in Dubai

bristolian — Mon, 30 May 2022 09:23:44 GMT

You could also try using a web-calling app such as Skype to call C/S using +448000798586 over a WiFi Internet connection.