topic Re: Roaming Charges in Mobile Services

Roaming Charges

fballantyne — Sun, 29 May 2022 11:15:40 GMT

I have a mi-fi which I want to use in Greece (purchased in UK)

I have a 100Gb plan for £30/month

Your website states that I will pay £2/day for using this mifi in Greece

Question 1 - when do these charged become visible on my bill

Secondly, your website states that I can purchase a £10 monthly add on

Question 2 - EXACTLY how do I achieve this - there is nothing within my account when I log in to allow me to add this. The advice on here is to text ROAMING PASS to 150. It's a mi-fi!!

https://ee.co.uk/help/help-new/offers-and-services/passes/what-is-the-roam-abroad-pass

Question 3:

What happens when I go over 50Gb as stated in the 'fair use' policy?

Regards

One unhappy customer

Re: Roaming Charges

Chris_B — Sun, 29 May 2022 11:20:13 GMT

@fballantyne Can you put that sim in a phone to text this ?

Re: Roaming Charges

fballantyne — Sun, 29 May 2022 16:17:10 GMT

Not really no - ee should provide a decent method for the product purchased.

Re: Roaming Charges

fballantyne — Sun, 29 May 2022 17:27:32 GMT

Ended up calling ee

- the mi-fi uses a 'pay as you go' sim (even though it renews every month)

- pay as you go sims don't have access to this facility

- pay as you go sims have a 15Gb fair use policy

I was offered a contract sim and the ability to upgrade it with the Roaming £10 topup.

Thanks

Re: Roaming Charges

XRaySpeX — Sun, 29 May 2022 20:36:49 GMT

You don't need the Roam Abroad Pass anyway to roam on PAYG in EU. You won't be charged anything extra for roaming in the EU on PAYG. As yet EE haven't introduced any charges for PAYG users to use their UK allowances in the EU & haven't said when they will.

PAYG SIMs have a FUP of 25 GB / month when roaming.