topic Re: International phone/data useage in Mobile Services

International phone/data useage

Lou441 — Sun, 29 May 2022 11:49:04 GMT

Under controls on my phone I am not able to active international calls/data

In Switzerland recently I was unable to use data/connect to WiFi. Despite calling 150 there was no solution provided and am informed “it's all set up”

I moved to EE due to coverage where I live in UK but i need to be able to use my phone ANYWHERE in the world. So far very unimpressed with EE.

Re: International phone/data useage

Northerner — Sun, 29 May 2022 12:03:11 GMT

Hi @Lou441

You'll need to speak to EE as you might need to pay a deposit for using EE roaming benefit.

https://ee.co.uk/contact-ee/contacting-abroad/mobile

Thanks

Re: International phone/data useage

Lou441 — Sun, 29 May 2022 13:14:59 GMT

I did speak to EE - for over 30 mins when I was stuck at Zurich airport with no means of contacting anyone. The response being I had international roaming…🤷‍♀️

Thanks for your reply

Re: International phone/data useage

XRaySpeX — Sun, 29 May 2022 14:30:22 GMT

@Lou441 : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.