topic Re: Roaming pay as you go in Mobile Services

Roaming pay as you go

Td31 — Sat, 28 May 2022 20:24:38 GMT

I travel to Spain soon I've been told two different things about roaming as pay as you go , I will get charged £2 a day to use my pack , the other one my pack should work as normal with no extra cost , anyone recently travelled as pay as you go which one it is,

Re: Roaming pay as you go

knifeyspoony — Sat, 28 May 2022 20:26:39 GMT

For Spain you can use your pack as if in the UK at no extra cost. Make sure you’ve used you PaYG sim in the UK before you go for a chargeable activity (not from pack allowance) before you go there as this activates a PaYG sim for roaming…if you haven’t done this the sim will be barred from roaming and this cannot be resolved whilst the sim is out of the UK. When in Spain make sure you manually connect to Movistar rather than Orange.

Re: Roaming pay as you go

XRaySpeX — Sat, 28 May 2022 20:28:52 GMT

You won't be charged anything extra for roaming in the EU on PAYG. As yet EE haven't introduced any charges for PAYG users to use their UK allowances in the EU & haven't said when they will. Just look at the Spanish Roaming Charges page for PAYG & you'll see there are no extra charges unlike contract.

Re: Roaming pay as you go

MilenaG — Sat, 28 May 2022 22:06:59 GMT

This is happening to me right now. I moved from contract to PAYG while abroad and now my sim is disconnected 😥

I'm not in the UK atm. Is there anything else I can do to activate my sim for roaming?

Re: Roaming pay as you go

XRaySpeX — Sat, 28 May 2022 22:11:08 GMT

@MilenaG : Only by bringing it back to the UK & using it here. As you switched to PAYG while abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network.

Re: Roaming pay as you go

knifeyspoony — Sat, 28 May 2022 22:12:01 GMT

I’m afraid not. The sim will have to be connected to the UK network and a chargeable action carried out. If you are abroad for a while the only real solution is to post the sim to a friend or whatever in the UK and get them to do that and send it back to you. There is no way anything can be done whilst the sim is not in the UK.

Re: Roaming pay as you go

MilenaG — Sat, 28 May 2022 22:40:19 GMT

Thanks a lot for the idea.

Does EE PAYG expire? How long EE will keep my number? As the sim is not activated and it will take time to arrive in the UK and come back.

Re: Roaming pay as you go

knifeyspoony — Sat, 28 May 2022 22:43:58 GMT

You have 6 months non use before a reversible hibernation. If no use (chargeable action) after 9 months the sim is deactivated and the number is lost and cannot be recovered.

Re: Roaming pay as you go

MilenaG — Sat, 28 May 2022 22:54:32 GMT

Thanks for your help.

Much appreciated it 🙂

Re: Roaming pay as you go

steveha — Sun, 03 Jul 2022 14:21:02 GMT

Please can I clarify? I have PAYG from EE and have always used "packs" for calls and data. I don't think I have ever made an out of bundle call. I'm am travelling to France soon and you seem to be saying that unless I put some extra credit on and make a chargeable call outside of the bundle somehow my SIM will stop working as soon as I land in France and there is NO way of resolving this until I get back to the UK? 😞

Thanks

Re: Roaming pay as you go

XRaySpeX — Sun, 03 Jul 2022 15:43:07 GMT

No, @steveha, you've no need to do anything special to use your PAYG SIM abroad. You would've already made calls and texts from your pack for it. They don't need to be chargeable.