topic Re: PAYG - EU Minutes Add-on Query in Mobile Services

PAYG - EU Minutes Add-on Query

moomin — Thu, 26 May 2022 14:47:23 GMT

I am a PAYG customer. I'd like to know whether the EU Minutes add-on can be used for calling the UK from EU countries. If not, is there an alternative add-on that I can use.

Many thanks.

Re: PAYG - EU Minutes Add-on Query

XRaySpeX — Thu, 26 May 2022 15:08:26 GMT

Yes, but you can just as well use mins allowance from your pack if you have 1.

Re: PAYG - EU Minutes Add-on Query

moomin — Thu, 26 May 2022 15:33:26 GMT

Thanks for the reply, but that's not my experience. I don't have a pack, just the EU Minutes add-on. I made a call to the UK but the cost was charged to my regular credit, so I still have 100 minutes in the add-on. Is this correct?

Re: PAYG - EU Minutes Add-on Query

XRaySpeX — Thu, 26 May 2022 15:39:28 GMT

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: PAYG - EU Minutes Add-on Query

moomin — Thu, 26 May 2022 15:46:43 GMT

"You have 100 minutes remaining until 23/03/2022 for your EU Minutes Add-on."

Re: PAYG - EU Minutes Add-on Query

XRaySpeX — Thu, 26 May 2022 15:49:32 GMT

Eh? March 2022? How's that come about?

Re: PAYG - EU Minutes Add-on Query

moomin — Thu, 26 May 2022 15:51:45 GMT

Fat finger. Sorry. It is 23/06/2022.

Re: PAYG - EU Minutes Add-on Query

XRaySpeX — Thu, 26 May 2022 15:53:30 GMT

Where are you now?

Re: PAYG - EU Minutes Add-on Query

moomin — Thu, 26 May 2022 15:55:17 GMT

Spain

Re: PAYG - EU Minutes Add-on Query

Katie_B — Thu, 26 May 2022 17:22:16 GMT

Hi @moomin.

Currently for pay as you go customers calls in Spain and back to the UK are within your plan.

If you have received any charges for making calls you believe should be within your plan, please give us a call on 150.

Katie 🙂

Re: PAYG - EU Minutes Add-on Query

XRaySpeX — Thu, 26 May 2022 17:35:00 GMT

@Katie_B : OP does not have a plan as such but an add-on. It's not the same thing.

Re: PAYG - EU Minutes Add-on Query

Katie_B — Thu, 26 May 2022 17:43:12 GMT

Hi @XRaySpeX.

My apologies I can now see the OP has advised they don't have a pack just the add-on.

I would recommend giving us a call @moomin so our customer care team can check your account.

Katie 🙂

Re: PAYG - EU Minutes Add-on Query

moomin — Thu, 26 May 2022 17:58:36 GMT

Thanks for your help, guys.

Katie_B - can you please clarify one thing for me. Does the EU Minutes add-on include calls from the EU to the UK? Thanks again.

Re: PAYG - EU Minutes Add-on Query

moomin — Sat, 28 May 2022 12:27:21 GMT

@Katie_B - I'd be grateful for a reply to my previous post, i.e. does the EU Minutes add-on include calls from the EU to the UK?

Thank you.

Re: PAYG - EU Minutes Add-on Query

Jon_K — Sat, 28 May 2022 13:03:37 GMT

Hi @moomin.

The calls should come from your minutes add-on.

If this isn't happening, I'd recommend contacting our Customer Care team so they can check that your add-on is working.

Jon