topic Re: Roaming charges in Mobile Services

Re: Roaming charges

cberrie — Fri, 27 May 2022 14:04:50 GMT

Hi! I am currently in Sweden right now thinking about to get the roaming pass. I have already spent £4 (2days x£2). If I activate the abroad pass now and turn it off when I get back to UK next week will I only be billed for the days I have used it? or is it for the full 30 days?

Re: Re: Roaming charges

Katie_B — Fri, 27 May 2022 14:16:45 GMT

Hello @cberrie.

If you activate the Roaming Pass for £10 you will be charged the full amount.

Katie 🙂

Re: Re: Roaming charges

cberrie — Fri, 27 May 2022 14:19:04 GMT

Thanks for the quick reply! If I activate it today will EE stop charging me for the daily rate of 2 GBP starting tomorrow? Do I need to do anything to make EE stop charging me for the daily rate and instead use the roaming pass?

Re: Re: Roaming charges

Katie_B — Fri, 27 May 2022 14:37:12 GMT

Hi @cberrie.

Once you have an add-on in place which allows you to use your phone you will not be charged the standard rate of £2 per day.

I hope this helps,

Katie 🙂

Re: Re: Roaming charges

XRaySpeX — Fri, 27 May 2022 19:40:13 GMT

@Katie_B wrote:

If you activate the Roaming Pass for £10 you will be charged the full amount.

but only initially. When you stop it you will be rebated for the days you didn't have it but paid for in advance. So, as @chistery said, you only pay for the days you have it.