topic Re: Roaming charge paid. Calls still blocked. in Mobile Services

Roaming charge paid. Calls still blocked.

Pontyboy — Thu, 26 May 2022 01:11:08 GMT

I’ve paid a monthly £10 roaming charge, but I can’t call UK from Australia as EE says ‘we are unable to make these changes to your account’. Why? What do I need to do?

Re: Roaming charge paid. Calls still blocked.

XRaySpeX — Thu, 26 May 2022 01:53:08 GMT

@Pontyboy : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise try logging into your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: Roaming charge paid. Calls still blocked.

Pontyboy — Thu, 26 May 2022 02:16:38 GMT

I activated by texting Roaming 150. Had confirmation of that.

I went to Data controls etc on my EE account, and ticked the box re roaming and it stayed ticked for 5 seconds, and then reverted to red and ‘blocked’.

Re: Roaming charge paid. Calls still blocked.

James_B — Thu, 26 May 2022 06:51:45 GMT

Hi @Pontyboy,

Welcome to the EE Community. 🙂

Are you able to receive calls or texts?

Have you activated international calling in My EE?

James