topic Re: No service message in Mobile Services

No service message

MRos — Mon, 23 May 2022 08:51:57 GMT

Keep getting a No Service message while in UAE. Pop up message directs me to Settings or Dismiss but doesn’t allow me to access either.
when I eventually get into Settings there is nothing that I can do to access any local provider.
Relying totally on free WiFi areas for any access.
EE website is pretty useless offering no help at all. NO CHAT line either. No option available to purchase data either.
Never had this problem in UAE before nor in EU a few months ago.
HELP!!!!

Re: No service message

Northerner — Mon, 23 May 2022 09:32:52 GMT

Hi @MRos

Can you check that roaming, international calls and text are activated on your account?

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Current Usage - Controls - activate use phone abroad and make international and premium calls

Thanks

Re: No service message

MRos — Mon, 23 May 2022 11:46:53 GMT

Thanks for both suggestions. Alas no joy - web logon does not give me the Manage My Device option. But it does tell me what the call charges will be.

The EE app does not show a current usage option.

Trying scrolling through various options till I eventually found Manage Device only to get a message - we are currently updating this page and cannot help you.

Previously as soon as I landed and switched off airplane mode, I was automatically linked with a local provider followed by a text from EE about purchasing data plan options and call/text charges etc.

Nothing this time other than no EE mobile network available.

So I don’t know what else I can do.

Best wishes
MRos

Sent from my iPhone

Re: No service message

Leanne_T — Mon, 23 May 2022 12:25:08 GMT

Hi @MRos

Thanks for coming here 🙂

Can you try logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > Do they show as ticked?

Speak soon.

Leanne.

Re: No service message

MRos — Mon, 23 May 2022 12:54:54 GMT

Hello Leanne

Thank you for your suggestions. I tried this and Parental Control is ticked as are Buy more data and Use your data.

But both Enable roaming and Make calls abroad from the UK are blocked. When I tried to unblock them, the following message appears

! Sorry but we haven’t been able to set up your changes.

So what else can I do please?

MRos

Re: No service message

Leanne_T — Mon, 23 May 2022 13:19:05 GMT

Hi @MRos

Thanks for trying.

If this is showing as blocked, please give us a call from another phone on +44 7953966250 and the team will be happy to help you get this activated.

Thanks.

Leanne

Re: No service message

XRaySpeX — Mon, 23 May 2022 21:52:05 GMT

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.