topic Re: All numbers I call have suddenly come up call ended before ringing in Mobile Services

All numbers I call have suddenly come up call ended before ringing

MrBlobby1961 — Thu, 12 May 2022 13:35:51 GMT

Last week the UK EE PAYG sim card worked fine, I have duel sim cards (UK and local EU) as I am in the EU at the moment. My EE PAYG sim is in credit and the 150 text service works but every time I try to use the EE sim to make calls I get 'call ended' before it rings. This happens with all numbers I use. The phone works fine on the local sim. I have rebooted the phone. Cant call EE on 150 as that also has same problem.

Re: All numbers I call have suddenly come up call ended before ringing

Katie_B — Thu, 12 May 2022 16:03:41 GMT

Good Evening @MrBlobby1961.

Welcome back to the community.

Have you tried manually connecting to another local network?

Speak soon,

Katie.

Re: All numbers I call have suddenly come up call ended before ringing

MrBlobby1961 — Sat, 14 May 2022 08:39:53 GMT

Hi I have tried another network and still have same problem. Any other
thoughts.

Re: All numbers I call have suddenly come up call ended before ringing

Christopher_G — Sat, 14 May 2022 10:29:22 GMT

Hi @MrBlobby1961

Did you make a call or send a text message from the phone whilst in the UK before travelling?

Chris

Re: All numbers I call have suddenly come up call ended before ringing

MrBlobby1961 — Sat, 14 May 2022 13:31:53 GMT

Thank you for your reply, yes I made many calls in the UK and the SIM card
has worked well for the 10 months I have been in the EU, it just stopped
working last week!

Re: All numbers I call have suddenly come up call ended before ringing

Christopher_G — Sat, 14 May 2022 13:49:55 GMT

OK thanks, @MrBlobby1961.

What kind of phone are you using it in? Does it show a good phone signal?

Chris