topic Re: Voicemail in Mobile Services

Voicemail

ChloeB1999 — Fri, 19 Nov 2021 12:30:30 GMT

I have just received a phone for work and despite the phone being reset to factory settings the previous owners voicemail greeting is still recorded. I’ve been searching everywhere on how to delete and re-record a message as it’s very important for the job but I cannot find a way at all to do so.
I have called voicemail and pressed 2 and it just leaves a new message on my own voicemail and I have also tried texting 150 but have had no luck.

any help would be greatly appreciated

Re: Voicemail

Chris_B — Fri, 19 Nov 2021 12:34:36 GMT

@ChloeB1999 Hold down the number 1 key until it dials your voicemail you then be you given some options listen to those and you’ll be able to select choose your own voicemail greeting.

Re: Voicemail

ChloeB1999 — Sun, 21 Nov 2021 01:57:18 GMT

There is still the previous voicemail recorded and I can’t seem to re-record or delete that one when I have the options from holding down 1

Re: Voicemail

James_B — Sun, 21 Nov 2021 09:08:05 GMT

Hi @ChloeB1999,

Welcome to the EE Community. 🙂

Which option are you selecting after dialling your voicemail?

James

Re: Voicemail

bristolian — Sun, 21 Nov 2021 14:09:25 GMT

Hi @ChloeB1999

You can change your voicemail greetings by pressing option 2 on the voicemail main menu.

You will need to either record your own personal greeting to overwrite the existing one, or select one of the alternate greeting options - you can't just delete what's inplace already.

Re: Voicemail

ChloeB1999 — Mon, 22 Nov 2021 10:20:34 GMT

I follow the steps on the menu and then it just send me a voicemail of what I have recorded and doesn’t replace the old message.

Re: Voicemail

James_B — Mon, 22 Nov 2021 10:48:52 GMT

Hi @ChloeB1999,

Are you calling 07953 222 222 from your EE phone to access your voicemail?

James

Re: Voicemail

ChloeB1999 — Mon, 22 Nov 2021 11:06:29 GMT

I hadn’t - that’s me fixed it thank you so much!

Re: Voicemail

James_B — Mon, 22 Nov 2021 11:09:17 GMT

No problem @ChloeB1999 🙂

You know where to find us if you need help with anything else in the future.

James

Re: Voicemail

hashimalkhader — Sun, 01 Dec 2024 00:30:20 GMT

I Want my Greetings to be resetted aswell Like to go back to the ee greeting I need help on that to delete my Greeting and Return to the default one

Re: Voicemail

Ali_A — Sun, 01 Dec 2024 12:22:33 GMT

Hi @hashimalkhader

To reset your greeting, just call your voicemail service, then choose option 2 for Greetings then option 2 again to select the "standard greeting" option for the default option.

You an call your voicemail service usually by holding down the 1button on your keypad, or by dialling 222, or using the long dial number +447953222222

Ali

Re: Voicemail

hashimalkhader — Sun, 01 Dec 2024 12:26:40 GMT

Yeah but i tried and it doesnt say the option to erase the greeting All it
just says ''To re record your standard greeting press 1'' And ''To keep it
as it is press 2'' Thats all i hear from it it does not say the option to
delete it and go back to default

Re: Voicemail

Alex_H — Mon, 02 Dec 2024 12:18:44 GMT

@hashimalkhader When you get to the voicemail main menu you press 2 to go to greetings, then it will give option 1 for recorded greeting, option 2 for standard greeting and option 3 for temporary greeting. The options you mention above about keeping or re-recording are what you should get after pressing option 1.

But you press option 2 on the main menu to get to greetings, then option 2 again that should take you to set the standard greeting which you can do by pressing 2 a final time or pressing 3 to add your name to the standard greeting.

Alex

Re: Voicemail

hashimalkhader — Mon, 02 Dec 2024 12:53:03 GMT

Ok thanks for ur help

Re: Voicemail

Alex_H — Mon, 02 Dec 2024 16:08:52 GMT

@hashimalkhader No problem, I hope you have now been able to set the standard greeting for your voicemail. If you need any further help just let us know.

Alex

Re: Voicemail

Jezonimo — Sun, 08 Dec 2024 18:11:14 GMT

I'm trying to reset to the standard greeting WITHOUT having to put my name (like it says is an option), but I can't seem to remove my name and just have the default message.

Can anyone help?

Re: Voicemail

Alex_H — Mon, 09 Dec 2024 09:46:10 GMT

Hi @Jezonimo,

Welcome to the EE Community

If you have a recorded a name to add to the standard greeting, you cannot go back to the standard greeting without name, only re-record the name in the standard greeting or set a personal greeting.

Alex