topic Swapped phones and lost voicemails in Mobile Services

Swapped phones and lost voicemails

Katie21may — Thu, 26 May 2022 21:10:12 GMT

I’ve recently swapped phones (keeping the same number. Just got a new device) and I’ve lost my saved voicemails. I had a few that were from one of my grandparents I lost recently and really want these back. Didn’t even think about this being a problem and needing to save another copy before changing phones. To be honest I assumed they were saved to the sim and would transfer over. Has anyone else had this problem? Does anyone know if it’s possible to retrieve my lost voicemails?? Please help

Re: Swapped phones and lost voicemails

Mustrum — Thu, 26 May 2022 21:24:07 GMT

Hi @Katie21may voicemails are only kept for a maximum of 21 days. How long agp did you have them?

How long will my voicemails be available for?

Your voicemail can store a maximum of 50 messages, up to 8 minutes each.

New messages are stored for 21 days and after you've listened to them, they can be saved and stored for a maximum of 7 days.

If a voicemail message hasn't been listened to you'll receive a free text alert to let you know it's about to be deleted. Voicemail messages are deleted automatically after 21 days.

https://community.ee.co.uk/t5/Calls/EE-Voicemail-All-you-need-to-know/td-p/1138342

Re: Swapped phones and lost voicemails

XRaySpeX — Thu, 26 May 2022 21:31:28 GMT

It's not the swapping of phones that lost your VMs. VMs are not stored on your phone but on an EE server for a limited time. It musta been too long before you went back to them. VMs are kept up to for 21 days while unread or a further 7 days once read & saved.

Re: Swapped phones and lost voicemails

Katie21may — Thu, 26 May 2022 22:17:44 GMT

No I’ve had these stored for months maybe even a year.

Re: Swapped phones and lost voicemails

Katie21may — Thu, 26 May 2022 22:19:03 GMT

These voicemails have been saved on my phone for a long time. I recently listened to them and as far as I’m aware they were still there when swapping phones. Now gone

Re: Swapped phones and lost voicemails

XRaySpeX — Thu, 26 May 2022 22:19:39 GMT

Then you can't be talking about VMs but texts.

Re: Swapped phones and lost voicemails

Katie21may — Thu, 26 May 2022 22:22:37 GMT

No these were voicemails I had. I went onto phone calls and could play voicemails if been left and had saved

Re: Swapped phones and lost voicemails

Mustrum — Thu, 26 May 2022 22:23:02 GMT

If you somehow saved them on your old phone then it is possible they are still on it.

Have you checked the old phone?

What type of phones are they?

Re: Swapped phones and lost voicemails

Katie21may — Thu, 26 May 2022 22:25:04 GMT

I had an iPhone 11 and now iPhone 13. I’ve checked the old phone and they aren’t there. Put my sim back into it and nothing. I had one recent (witching the last week) voicemail transfer over but the other voicemails (months or years old) have not

Re: Swapped phones and lost voicemails

XRaySpeX — Thu, 26 May 2022 22:38:55 GMT

Ah, are they Apple's Visual VMs? I think these are stored on the phone or in the iCloud. We were talking earlier about ordinary VMs.

Re: Swapped phones and lost voicemails

Mustrum — Thu, 26 May 2022 22:36:30 GMT

Had you backed them up on iTunes or via iCloud?

You may need someone who can connect to your old phone and look for the files. Alas, unless one of the Apple experts come along, I suspect there is not an easy answer.

If you have an Apple shop nearby I would give them a try, they are likely to have more knowledge than other places.

Hope you get it sorted.

Re: Swapped phones and lost voicemails

Katie21may — Thu, 26 May 2022 22:52:35 GMT

Ok thanks for your help. Think I’m going to call EE in the morning then maybe a trip to apple at the weekend. Really want them back