topic Re: Silent Voicemail messages in Mobile Services

Silent Voicemail messages

TA615 — Tue, 24 May 2022 15:39:17 GMT

Since 19 May I have received 3 "voicemail" messages where the voicemail has been silent. No corresponding number is registered on my phone as being received to match with the time of the "voicemail". Why is this happening and how can it be stopped?

Re: Silent Voicemail messages

Northerner — Tue, 24 May 2022 16:09:32 GMT

Hi @TA615

Try disabling voicemail (VM OFF to 150) restart your device and then reactivate voicemail (VM ON to 150).

Thanks

Re: Silent Voicemail messages

bristolian — Tue, 24 May 2022 16:58:44 GMT

It's possible that another EE user could be using the voicemail's "direct messaging" facility.

That's quite a few keypresses to be doing without valid intention though. Calling is, by far, the easiest method.