topic Re: Call Records in Mobile Services

Call Records

jamdob — Thu, 12 May 2022 16:07:29 GMT

I need to retrieve proof of a call made to a company in October 2020, my call records don't go back this far as I believe I've changed devices and operating systems since then (Android to Apple).

Is there any way I can retrieve this call record or am I on a hiding to nothing?

Re: Call Records

XRaySpeX — Tue, 06 Sep 2022 09:17:26 GMT

You needed to be paying for Itemised Billing @ £2.50 pm at the time to see all your outgoing calls & texts. It is not retrospective.

You could perhaps submit a Subject Access Request (SAR) by using the online GDPR Form. That should include outgoing calls & texts. It normally takes up to a month but could take up to 3 months.

If it is a legal matter your solicitor, the Police or the Courts might have a quicker method of access to EE for this purpose.

Re: Call Records

jamdob — Thu, 12 May 2022 16:18:02 GMT

thanks, its a dispute I am having with another company. I'll fill in the DSAR and see if they can help.