topic Re: Rubbish signal after being transferred from BT Mobile in Mobile Services

Rubbish signal after being transferred from BT Mobile

MeToo — Wed, 04 May 2022 15:19:27 GMT

When I renewed my BT Broadband contract in March I was told that BT Mobile was being transferred to ee, They arranged to transfer my number over and I am now an ee Mobile customer, albeit an unhappy one at present!

My issue now is that despite never ever having an issue with the BT signal I'm now getting only one bar showing on my phone.

I've raised a complaint but frankly got nowhere, a friend said to look up the Signal Strength in Sim card status which I've done.

According to what I've read online the reading is rubbish, -114 dBm 26 asu.

Has anyone got any ideas?

TIA

Re: Rubbish signal after being transferred from BT Mobile

Schockwave — Wed, 04 May 2022 15:28:43 GMT

Hello @MeToo ,

Welcome to the community,

If you click on check coverage and network status, you can see whether there is a problem in your area, report it.

It is not how many bars you get, even with one bar, you should be ok and if at home and your phone has wifi calling possibility, you may want to switch that on your phone, as it will use your broadband when signal is low or nonexistent. How is it anywhere other than in the home?

Re: Rubbish signal after being transferred from BT Mobile

Chris_B — Wed, 04 May 2022 15:44:17 GMT

@MeToo it’s not now because you’re an EE customer you’re receiving this poor signal because when you was a BT customer you was using the EE network. Something else is at fault.

Re: Rubbish signal after being transferred from BT Mobile

MeToo — Wed, 04 May 2022 16:05:22 GMT

Well I've tried it in different phones and it's just the same.

Faulty Sim?

Re: Rubbish signal after being transferred from BT Mobile

bristolian — Wed, 04 May 2022 16:41:42 GMT

Hi @MeToo

As others have said, the signal bars on your phone are only a rough guide and one bar should be perfectly usable. Are you having problems making or receiving calls?

RSRP of -114dbM by itself is actually better than the measurement my phone has currently, but it's not causing me any service issues.

That said, if the "problem" follows your SIM regardless of which phone it is used in, then that's a good indicator of the source.

Re: Rubbish signal after being transferred from BT Mobile

Profile closed — Wed, 04 May 2022 16:53:59 GMT

Hi @MeToo if you go into any EE store with photographic ID they will issue you a replacement sim free of charge.

Re: Rubbish signal after being transferred from BT Mobile

MeToo — Fri, 16 Sep 2022 07:55:09 GMT

Here we go again, after putting up with poor signal reception since my last complaint I still have virtually no sinal wherever i go, and little or no 4g reception.

You will see from my useage each month that I am using so little of my allowance and this is why.

Frankly i do not believe that the service I am paying for is fit for purpose. The coverage that I am getting is patchy to say the least.

I had an accident in my car last week with 3 Scouts in the car, I could not call the RAC or get a 4g signal to even log my breakdown on their website, and had to rely on a passing motorist and borrow his phone. Whilst using his phone I also called a fellow Leader at the campsite for him to come and collect those boys. The passing motorist was on 3 and obviously had a good signal.

The other Scout Leader was also on 3 and tells me that he never has a problem on 3 either.

My phone takes 2 sim cards, the other sim card provider is Asda and again I haven't had any issues with reception on that, although unfortunately I had no credit on that sim at the time of the accident.

The problem is not with my phone, I have changed their order in the sim card tray, I have tried it in my old phone and also that other Scout Leaders phone.

This is just not acceptable!

Re: Rubbish signal after being transferred from BT Mobile

Christopher_G — Fri, 16 Sep 2022 08:10:09 GMT

Hi @MeToo

I'm sorry to hear about your accident, I hope everyone is OK.

I would suggest discussing this with our technical support team so that they can look into this with you and try to find a solution to your problem.

Chris

Re: Rubbish signal after being transferred from BT Mobile

bristolian — Fri, 16 Sep 2022 08:11:54 GMT

Your posts on this public internet forum are unlikely to be treated by EE as a complaint.

However - are you saying that this problem is following your SIM regardless of which phone it's used in? Or is it consistent to your phone, irrespective of SIM?

Previous messages in this thread imply a SIM issue and recommended reporting that with a view to replacement. Have you done this?

Re: Rubbish signal after being transferred from BT Mobile

Slegmond — Thu, 16 Feb 2023 22:11:15 GMT

Cancel direct debit and go elsewhere. I also have rubbish signal and had enough of ee

Re: Rubbish signal after being transferred from BT Mobile

Leanne_T — Fri, 17 Feb 2023 07:45:32 GMT

Hi @Slegmond

I am sorry to hear this, have you now left EE?

Have you spoken to our mobile care team to get the signal looked into?

Leanne.

Re: Rubbish signal after being transferred from BT Mobile

Dan370 — Wed, 05 Apr 2023 20:25:31 GMT

I am glad I am not alone with problems similar to yours!

Re: Rubbish signal after being transferred from BT Mobile

Leanne_T — Thu, 06 Apr 2023 06:28:13 GMT

Hi @Dan370

What service issues are you experiencing with the device?

Does this happen in more than one area?

Leanne.

Re: Rubbish signal after being transferred from BT Mobile

Mikeukldn — Tue, 06 Feb 2024 00:10:49 GMT

Exactly the same problem here. But when I checked the network status in my area, EE is upgrading, so some problems may be experienced. I’ll wait and see if it’s going to improve when they are done 😉