topic Re: “You’ve dialled an incorrect number” in Mobile Services

“You’ve dialled an incorrect number”

NicJH — Thu, 10 Mar 2022 13:45:56 GMT

Dialling my parents’ landline this morning, just as I did yesterday, however today I’m told the number is “incorrect” turns out any call I make to the same dialling code is also incorrect but calls to landlines with a different code go through fine…why has this just started to happen today? My phone is an iPhone 13…

Re: “You’ve dialled an incorrect number”

Leanne_T — Thu, 10 Mar 2022 15:46:08 GMT

Hi @NicJH

Thanks for coming here.

Are the numbers UK landlines?

Have you tried restarting your iPhone?

Speak soon 🙂

Leanne.

Re: “You’ve dialled an incorrect number”

Nick_39 — Tue, 29 Mar 2022 19:09:26 GMT

Which service provider do they use for the landline?

I had this problem some time ago but the opposite way round calling a new allocated Three number starting 07312 from TalkTalk landline but worked from a BT landline. I was told that the directory of telephone numbers hadn't been updated fast enough for the new allocation of numbers so when the call was made it was a number wasn't recognised message.

If your parents have just joined a service provider with a new number, this could explain the problem and means EE hasn't updated its database of numbers.

I also had a problem calling new 020 3 London numbers back when they opened the 020 3 allocation and back then I was a T-Mobile customer, it just came up You have dialled an incorrect number please check the number and Redial. Again using a BT Payphone to call that particular 020 3 number had no problems and connected without problems.

Let me know if they are using a New number and which service provider they use.

This is why BT Operator Assistance on 100 should be available on mobile phones because they can answer this problem straight away, strangely International Operator Assistance is available on 155 at a premium rate so I don't know why 100 for national Operator Assistance isn't available.

Re: “You’ve dialled an incorrect number”

gen22 — Tue, 29 Mar 2022 20:16:21 GMT

Hi Nick - thanks for these ideas. My parents have been using this same landline number for 10 plus years and I've never had any issues until recently, I used to be able to ring them from my phone, no problem. They are with Vodafone.

Re: “You’ve dialled an incorrect number”

Nick_39 — Tue, 29 Mar 2022 21:23:26 GMT

And have they moved to Vodafone's VoIP service (Connect their landline phone into the broadband router) or are they still using a copper Openreach line?

Re: “You’ve dialled an incorrect number”

bristolian — Tue, 29 Mar 2022 21:23:35 GMT

Hi @NicJH

Welcome to the EE community

@NicJH wrote:

turns out any call I make to the same dialling code is also incorrect but calls to landlines with a different code go through fine

Please don't post the whole number (this is a public internet forum) but what's the first 6 digits?

And what part of the country - general area will suffice - are you in?

Re: “You’ve dialled an incorrect number”

NicJH — Wed, 30 Mar 2022 08:11:08 GMT

Hi thanks for coming back to me…I have been able to resolve the problem
now, it was simple in the end, just turned off WIFI calling on my iPhone
and suddenly all was well again…I wonder if it was a glitch with the phone?
iPhone 13…it has never happened again since

Thanks again!

Re: “You’ve dialled an incorrect number”

Kirigaya_Kazuto — Wed, 30 Mar 2022 09:06:14 GMT

That's an odd glitch to have, but glad it is all solved

Re: “You’ve dialled an incorrect number”

Nick_39 — Wed, 30 Mar 2022 18:18:15 GMT

WiFi calling can be a bit glitchy I have problems with signal on all networks and therefore have kept and still use a BT landline for most calls at home and don't think WiFi calling is reliable enough to change this.

When I was asking you about if your parents use Vodafone's VoiP service, that too can be glitchy and if the Internet connection or power is interrupted, when you call a Vodafone Voip number and the Internet connection is disrupted or if the power is off, it doesn't ring and says you've dialled an incorrect number. I used Vodafone Broadband for a year which now they give you a Voip service instead of traditional copper line and I didn't like it one bit so went back to BT. There isn't even any calling features or voicemail service with Vodafone Voip.

Re: “You’ve dialled an incorrect number”

bristolian — Wed, 30 Mar 2022 18:24:40 GMT

@Nick_39 wrote:

WiFi calling can be a bit glitchy

WiFi-calling is a very reliable service, but is only as good as the broadband connection & router that you're using.

There is no reason that you shouldn't be able to rely on WiFi-calling in most poor coverage scenarios.

Re: “You’ve dialled an incorrect number”

Nick_39 — Thu, 31 Mar 2022 21:31:11 GMT

One of the odd problems I have is holding the phone to my ear, I've noticed the signal becomes poor as the sound quality becomes sort of pixilated, its better when using handsfree. Another problem is calls cutting off mid conversation and sometimes it takes the phone some time to do anything after which it will say You've dialled an incorrect number or the other one saying Sorry the systems busy please try again later.

My broadband is quite good, I am now using BT Broadband full fibre and get 150mb speeds with upload speed of around 12mb to 18mb at best.

But one point I do agree with you on is quality of broadband, when I was on Vodafone full fibre and as for public WiFi....very bad!

Re: “You’ve dialled an incorrect number”

James_B — Fri, 01 Apr 2022 07:01:11 GMT

Hi @Nick_39,

Do you have a strong WiFi signal when you experience these issues, or does it appear low or drop altogether?

James

Re: “You’ve dialled an incorrect number”

Nick_39 — Fri, 01 Apr 2022 13:12:26 GMT

Usually strong especially at home using my BT Broadband connection.

One thing I've noticed is some public WiFi hotspots they let me use WiFi calling I dial a number rings fine and then as soon as someone answers the call cuts off and the WiFi disconnects and have to restart the connection.

Re: “You’ve dialled an incorrect number”

James_B — Fri, 01 Apr 2022 13:19:51 GMT

Hi @Nick_39,

That sounds like an issue with the public WiFi network. Do you experience any issues on your home network?

James

Re: “You’ve dialled an incorrect number”

Nick_39 — Wed, 06 Apr 2022 13:59:56 GMT

A few calls yes and my home broadband WiFi signal is quite strong and using BT full fibre. Yesterday I called voicemail over WiFi calling at home and as soon as the service connected the call disconnected so tried again and all was OK.

The Virgin Media WiFi on the London Underground is the worst for calls dropping and at New World Payphone kiosks, again another Virgin WiFi hotspot.

Re: “You’ve dialled an incorrect number”

Ibraheem7890 — Fri, 25 Aug 2023 13:44:38 GMT

I have had my sim for over 3 years and just today I got a text from my brother on Instagram and he said that I tried calling you but It said you have dialled An incorrect number.Then I Told my mate to call me Same reply.I can't Call anyone And they cant call me And I need this to be fix urgently my phone is a Only EE phone and its A Samsung Galaxy S10.

Re: “You’ve dialled an incorrect number”

Katie_B — Fri, 25 Aug 2023 15:15:19 GMT

Hello @Ibraheem7890.

Are you a pay as you go or pay monthly customer?

Are you able to use data OK?

Katie

Re: “You’ve dialled an incorrect number”

Ibraheem7890 — Sat, 26 Aug 2023 00:02:43 GMT

Hello Katie

I am a Pay As You Go Customer And Yes I Am Able to use Data.

Re: “You’ve dialled an incorrect number”

Katie_B — Sat, 26 Aug 2023 06:25:38 GMT

Thanks for confirming @Ibraheem7890.

When was the last time you used your SIM for any chargeable activity?

Katie

Re: “You’ve dialled an incorrect number”

Ibraheem7890 — Thu, 31 Aug 2023 05:23:27 GMT

Hello Katie

The Last Time I Used my Sim for chargeable activity would have to be month's ago .