topic Re: You-ve-dialled-an-incorrect-number message when calling EE to EE in Mobile Services

You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Mon, 21 Mar 2022 15:43:09 GMT

My partner has Galaxy S21+, and I use an iPhone. We are both on EE, when I try to ring her I get the message “You have dialled an incorrect number”. I can text her fine.

To try to resolve this we have reset her network settings, and manually chosen the network.

She has 2 SIM cards in the phone

Has anyone else come across this issue, and is there a solution?

Many thanks

Graham

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

Katie_B — Mon, 21 Mar 2022 16:30:10 GMT

Hello @GrayH.

Thanks for coming to the community.

Is your partner able to call you OK?

If yes, what number shows? is it the number you are calling?

Katie 🙂

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Mon, 21 Mar 2022 16:46:59 GMT

Hi, thanks for replying.

Yes, my partner can ring me, and her details show up on my phone, as her saved contact details

Thanks

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

Katie_B — Mon, 21 Mar 2022 16:59:03 GMT

Thanks for letting me know @GrayH.

How long has this been occurring?

Does it happen in all locations?

Katie 🙂

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

bristolian — Mon, 21 Mar 2022 17:23:56 GMT

Are you making these calls from your contacts list, call log or manually?

Are any other numbers affected, or is it specific to these?

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Mon, 21 Mar 2022 17:43:31 GMT

I have tried both ways, and also from my call log. I am not aware of it happening with other numbers.

in addition, my son can’t ring her, nor can my work phone. All on EE

thanks

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Mon, 21 Mar 2022 17:47:01 GMT

Yes it happens in all locations, and has been a problem for at least a week.

thanks

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Tue, 22 Mar 2022 12:07:16 GMT

Hi @Katie_B

Are you able to offer any potential solutions please?

Many thanks

Graham

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Tue, 22 Mar 2022 12:33:45 GMT

We have now tried the SIM card in a different phone, and the issue is the same. So it seems unlikely the problem is down to the handset

Thanks

Graham

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

Leanne_T — Tue, 22 Mar 2022 12:39:05 GMT

Hi @GrayH

Thanks for trying this.

Please give us a call on 150 and our Tech Gurus will get this looked into further for you.

Let us know how you get on.

Leanne.

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Tue, 22 Mar 2022 12:40:00 GMT

@Leanne_T we rang the tech gurus last week, and I am afraid they were not great..

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

Leanne_T — Tue, 22 Mar 2022 12:47:42 GMT

I am sorry to hear this @GrayH

Please try us again and advise the steps you have taken to let them know the problem follows the SIM card.

Leanne 🙂

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Wed, 23 Mar 2022 14:31:04 GMT

Issue now resolved after a chat with a very friendly tech guy.

Thanks

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

Leanne_T — Wed, 23 Mar 2022 14:36:23 GMT

Thanks for letting me know @GrayH

Glad this is now sorted for you.

Leanne.

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

Ianfrankel — Wed, 03 Aug 2022 11:13:00 GMT

Hi, how did they resolve the issue please?

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

James_B — Wed, 03 Aug 2022 11:28:12 GMT

Hi @Ianfrankel,

Welcome to the EE Community. 🙂

The original poster's issue was resolved by our Technical Support Team.

Are you experiencing the same issue?

James

Re: You-ve-dialled-an-incorrect-number message when calling EE to EE

GrayH — Wed, 03 Aug 2022 11:31:55 GMT

Hi, I rang Quo and they sorted it during the call

thanks