topic Re: Cannot receive sms otp in Mobile Services

Cannot receive sms otp

Ziggybb — Wed, 04 Nov 2026 20:20:49 GMT

I'm on PAYG. I can receive normal SMS but cannot receive any OTP from WhatsApp/Telegram. I've topped up, made calls in the UK, and checked phone settings. I suspect short code / third party SMS is blocked on my number. Can any EE staff help check or do a line refresh?

Re: Cannot receive sms otp

XRaySpeX — Wed, 04 Nov 2026 20:47:14 GMT

@Ziggybb : Are you in UK?

Re: Cannot receive sms otp

Ziggybb — Wed, 04 Nov 2026 20:48:40 GMT

Yes I am in the UK

Re: Cannot receive sms otp

XRaySpeX — Wed, 04 Nov 2026 20:56:23 GMT

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Cannot receive sms otp

Ziggybb — Wed, 04 Nov 2026 21:15:47 GMT

I dont understand

Re: Cannot receive sms otp

XRaySpeX — Wed, 04 Nov 2026 22:00:26 GMT

This user forum cannot fix your problem nor advice you how to get around it. You need to call CS about it.