topic Re: KI can't make outbound calls - bills are paid in Mobile Services

KI can't make outbound calls - bills are paid

Profile closed — Wed, 07 Oct 2026 19:28:44 GMT

Hi,

Can anyone help me understand why I can't make outbound calls - my bills are paid. EE thought they weren't, their error, and said all was resolved yesterday but I'm still having problems and the service is very poor when trying to seek a fix. Would appreciate knowing if anyone else had the same issues and how it was resolved. I can call on WhatsApp but not from my phone book. All highly frustrating and odd.

Re: KI can't make outbound calls - bills are paid

Chris_B — Wed, 07 Oct 2026 19:33:59 GMT

@Profile closed When you say you can call on what’s app are you connected via wifi ? If you are that’s why what’s app will work as it’s data based. It’ll work via WiFi or a cellular data connection.
Does your phone show an EE network connection? Do you see the 4G/5G icon on your phone and signal bars ? If your connection was switched off by EE then it can take up to 24h before it can work again it’s not instant.