topic Re: EE Chat in Mobile Services

EE Chat

Marv2233 — Fri, 25 Sep 2026 15:14:02 GMT

Hello, I was previously using EE chat to change an existing account from sim only monthly rolling to PAYG. I need to do the same now for my son's number but the chat is no longer showing on the app. I cannot call 150 as we are currently residing abroad.

Has anyone got any ideas?

Thanks in advance

Re: EE Chat

XRaySpeX — Fri, 25 Sep 2026 15:29:45 GMT

No Live Chat on PAYG!

Re: EE Chat

Schockwave — Fri, 25 Sep 2026 15:59:36 GMT

@Marv2233 , if your son is also abroad, even if you change his sim to a pay as you go, he would not be able to use it until you or he return to the UK, as it has to be first used in the UK to activate it for it to work. That is how changing from monthly to pay as you go works.

Re: EE Chat

Peter_W — Fri, 25 Sep 2026 17:45:52 GMT

Welcome to the Community, @Marv2233

Where abouts overseas are you staying at the moment, and are you planning to return to the UK at any point?

As @Schockwave mentioned, when you migrate to pay as you go whilst outside the UK, the SIM will lose service until you return here and connect to our network.

Also if you're in the EU, you can still contact our team on +44 7953 966 150 free of charge.

Peter