topic Re: Need help proving original ownership. I forgot to note IMEI before shipping in Mobile Services

Need help proving original ownership. I forgot to note IMEI before shipping

hihi3 — Mon, 24 Aug 2026 08:38:04 GMT

Hello, I’m not sure if I should ask here. I’m planning to sell my phone that I bought through EE to someone else, but after I posted the phone , I realised I forgot to note down the IMEI number to prove I was the first owner. So, if possible, is there a way to contact a "human customer service" to provide the IMEI number? Thank you.

I’m asking because it’s still in transit at the moment and hasn’t reached the buyer’s address yet, so I’m really worried now.

btw. Although I have tried with 07953 966 150 , I do not have any contracts with EE and can't find a way to reach "human customer service"

Re: Need help proving original ownership. I forgot to note IMEI before shipping

Northerner — Mon, 24 Aug 2026 09:17:47 GMT

Hi @hihi3

Do you not have the original receipt or sales invoice.
Have you ever used the device on EE network.
When was it purchased.

The number you quote is the best number.

Thanks

Re: Need help proving original ownership. I forgot to note IMEI before shipping

hihi3 — Mon, 24 Aug 2026 10:01:28 GMT

Hi... Thank you for replying
1. I bought via EE online store
2. No
3. In 2025...

Re: Need help proving original ownership. I forgot to note IMEI before shipping

chistery — Mon, 24 Aug 2026 10:14:18 GMT

I'm not sure why you need to show you're the first owner, but if the person you sent it to needs it, get them to tell you the IMEI once they receive it?

Re: Need help proving original ownership. I forgot to note IMEI before shipping

hihi3 — Mon, 24 Aug 2026 11:34:03 GMT

I sold something on V*****. I posted it on 15 August, but it is still showing as “in transit”. I think it might be lost.

If I want to claim compensation from V***** (or go through the Small Claims Track??), would it help if I have the IMEI number to prove that I was the original owner?

Sorry – my thoughts are a bit mixed up.

Re: Need help proving original ownership. I forgot to note IMEI before shipping

Peter_W — Mon, 24 Aug 2026 11:41:24 GMT

Welcome to the Community, @hihi3

I sell quite a bit on that app myself, and I would expect any disputes around deliveries to be handled with the courier your buyer selected rather than the app itself.

I appreciate you'll want to try and cover as many bases as possible for investigating these issues, though.

Since your purchase, the EE store has since been merged with our main website, and we do have a dedicated team for queries around electronics orders.

As a first port of call though, we still have the EE Store email support option active, and you can reach out to them via enquire‑store@ee.co.uk

Peter

Re: Need help proving original ownership. I forgot to note IMEI before shipping

hihi3 — Mon, 24 Aug 2026 11:53:10 GMT

enquire‑store@ee.co.uk is wrong address

Address not found

Your message wasn't delivered to enquire‑store@ee.co.uk because the address couldn't be found or is unable to receive email.

Re: Need help proving original ownership. I forgot to note IMEI before shipping

Peter_W — Mon, 24 Aug 2026 12:14:43 GMT

Where is it showing that this is incorrect?

This was listed when I looked for support options on our site, so if it's not working I'll feed this back.

Peter

Re: Need help proving original ownership. I forgot to note IMEI before shipping

hihi3 — Mon, 24 Aug 2026 12:32:10 GMT

from my email..

Re: Need help proving original ownership. I forgot to note IMEI before shipping

Peter_W — Mon, 24 Aug 2026 14:27:18 GMT

Thanks @hihi3

I've had this double checked and as far as we can see at our end this should still be open and managed.

I'd recommend giving this another try but try typing the email address in manually instead of copying and pasting what I shared above.

Alternatively you can also try calling direct on 08009563074.

Peter